PASER

Job Summary:

The Patient Account Service Representative is responsible for taking all referral calls concerning prospective patients, assists with verifying method of payment insurance benefits and making financial arrangements with patients or guarantors before admission. This individual will also be responsible for scheduling initial and follow up visits for therapy services in accordance with therapy and payer guidelines and confer as needed with the Manager and/or Director concerning all referral calls on prospective patients. This individual is responsible for collection on all therapy visit related in-house account co-pays, submitting co-pay amounts to the correct account to obtain confirmation and receipts. The PASER is also responsible for correspondence with referral source concerning patients as needed as well as maintaining accurate account notes within the medical record. This individual may take payments and maintain petty cash. This position requires an individual who can work with a minimum of supervision. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while begin sensitive to their cultural and religious beliefs.

Performance Expectations:

Performance Expectations that are job specific will be covered during your department orientation. You will be assessed for your competency of these expectations during your first 90 days of employment

• Performs accurate record keeping and Ensures the confidentiality of information, medical records, financial statement, and staff and legal information
• Effectively schedules patients; taking into account the length of time the therapist will likely spend with each one to ensure that patients do not spend an inappropriate time waiting to be treated.
• Verifies Insurance information and obtains a copy of the insurance card when appropriate
• Obtains and inputs all necessary information from Physicians orders and verifies that information is entered correctly
• Completes Registration and “Check In” process upon patient arrival
• Notifies patient of any co-pay amounts due for each visit
• Assembles patient chart including completed/signed forms and appropriate therapist forms, ensuring that the color of chart as well as forms reflect accurately the payer source for each patient.
• Communicates in a timely manner to the therapist when registration or check in is completed.
• Demonstrates effective time management skills
• Demonstrates understanding of HIPPA and obtains signatures on privacy and consent forms prior to completing registration.
• Consistently communicates in a friendly, courteous manner in all interactions with patients, families, visitors and employees while achieving patient satisfaction, loyalty and confidentiality.
• Demonstrates competence in basic computer skills
• Maintain a working knowledge of insurance operations to fulfill other duties as needed

Qualifications:

Education/Skills

High school diploma or equivalent required.

Work Experience:

Experience required in one or more of the following areas: credit and collection,

customer service or other related areas.

Mental Demands:

Oral and written communication skills are important to relate effectively to supervisors, hospital

personnel, patients, and other third parties. The individual must have basic math skills.

Individual must have a high energy level and be capable of handling pressure situations both

mentally and physically.