What are the responsibilities and job description for the Inside Sales CSR Fence Dept position at Forrest Management, LLC.?
- Customer Interaction:
- Answer incoming calls and emails from potential and existing customers regarding fence inquiries.
- Provide detailed information about various fence types (wood, vinyl, chain link, etc.).
- Explain pricing structures and estimate costs based on project specifics.
- Schedule on-site consultations with sales representatives.
- Address customer concerns and complaints promptly and professionally.
- Sales Support:
- Generate leads through proactive outreach and follow-up calls.
- Qualify customer needs and match them with appropriate fence solutions.
- Provide product demonstrations and explain features and benefits.
- Order Processing:
- Accurately take customer orders, including measurements, materials, and installation details.
- Coordinate with customer to determine sales order promise dates.
- Update customer records and CRM system (Custom Books) with relevant information.
- Accurately take customer orders, including measurements, materials, and installation details.
- Customer Service:
- Monitor customer satisfaction levels and address any issues promptly.
- Follow up with customers post-delivery to ensure their satisfaction.
Required Skills:
- Excellent communication and interpersonal skills
- Strong product knowledge of various fence types, materials, and installation methods
- Ability to handle customer inquiries effectively and professionally
- Strong organizational and time management skills
- Proficiency in CRM software and basic computer skills
- Ability to work independently and as part of a sales team