What are the responsibilities and job description for the Hospitality Assistant-561007 position at Forrest Solutions?
Forrest Solutions is seeking a professional, customer-focused Receptionist to serve as the first point of contact for clients and visitors. The ideal candidate will thrive in a fast-paced environment, have a polished demeanor, and provide an outstanding guest experience.
Key Responsibilities:
✅ Guest Experience (30%) – Welcome visitors, ensure comfort, and offer refreshments.
✅ Visitor Management (15%) – Handle inquiries, input visitor information, and direct guests.
✅ Event Coordination (10%) – Work with the lobby team to facilitate smooth building entry.
✅ Phone & Urgent Requests (5%) – Answer/direct calls and assist with immediate needs.
✅ Guest Preparation (5%) – Send welcome packages with office details.
✅ Guided Assistance (5%) – Escort guests, provide tours, and help with accommodations.
✅ Logistics Support (10%) – Manage coat check, luggage, taxi arrangements, and visitor badges.
✅ Policy & Safety Compliance (8.5%) – Adhere to client and company policies.
✅ Training (1.5%) – Participate in ongoing training sessions.
What We’re Looking For:
✔ Experience: 2-3 years in hospitality, hotel, restaurant, or event planning.
✔ Technical Skills: Proficiency in Microsoft Office Suite, Google Docs, and A/V equipment.
✔ Professionalism: Polished appearance, strong communication, and exceptional listening skills.
✔ Adaptability: Ability to multitask in a high-energy, ever-changing environment.
✔ Client-First Approach: Proactive, detail-oriented, and able to anticipate guest needs.
At Forrest Solutions, we pride ourselves on delivering exceptional workplace experiences. If you’re passionate about customer service and enjoy engaging with clients at all professional levels, apply today!
💼 Schedule: Monday thru Friday (7:30am -4:30Pm)
