What are the responsibilities and job description for the Hospitality Associate position at Forrest Solutions?
Hospitality Associate
Location: New Orleans, LA 70112
Schedule: Monday-Friday 8am-5pm
Pay Rate: $23-25/hr.
Description:
Reception & Guest Services
- Welcome and assist all visitors and clients; offer refreshments and ensure comfort.
- Answer and direct inquiries and phone calls, including internal hotlines.
- Manage visitor entry by updating systems and coordinating with lobby security.
- Provide escorts, tours, and assist with logistics (e.g., coat check, luggage, taxis).
- Send welcome packages and assist with urgent visitor needs (e.g., Wi-Fi, room codes).
- Conduct daily audits of temporary badges and maintain tracking records.
Meeting & Workspace Support
- Prepare meeting rooms, ensuring all A/V, lighting, supplies, and seating are in order.
- Coordinate catering setup/removal and maintain pristine conditions in all spaces.
- Monitor room usage, reclaim unused space, and report occupancy data.
- Reset mobile workspaces and maintain tidiness of assigned workstations.
Kitchen, Pantry & Supplies
- Run dishwasher, clean tables, and organize chairs in common areas.
- ·Restock kitchen and supply rooms; place orders proactively to prevent shortages.
Records & Mail Services
- Check in, scan, and track records received; reconcile incoming/outgoing records.
- Sort, remove junk mail, and bundle daily mail for forwarding.
Printing & Shipping
- Assist with file printing, binding, and labeling.
- Coordinate large print jobs and outgoing shipments.
Facility & Communication Support
- Log facility service tickets (e.g., lighting, HVAC) and follow up as needed.
- Respond promptly to all communications via email, phone, and chat.
- Maintain restaurant/delivery directory with dietary notes for client needs.
Required Skills & Qualifications
Exceptional customer service and communication skills.
Professional demeanor with a client-first mindset.
Ability to anticipate needs and resolve issues efficiently.
Comfortable standing/walking for long periods in a fast-paced environment.
Team player who works well under pressure and handles all professional levels with ease
Salary : $23 - $25
