Office Coordinator

As the Office Services Lead at Forrest Solutions, you will oversee daily office operations, ensuring a seamless and professional experience for clients, employees, and visitors. You will work closely with the Client Relations Supervisor to uphold high service standards, maintain operational efficiency, and enhance the overall office environment. This role requires a proactive leader with strong communication skills who thrives in a fast-paced setting.

Key Responsibilities:

Facilities Management

• Coordinate and prioritize routine maintenance, repairs, and preventive measures to ensure optimal facility conditions.
• Identify and address maintenance issues and safety hazards promptly, minimizing risks and downtime.
• Conduct regular inspections to assess and address facility maintenance needs.
• Lead and mentor facilities coordinators and technicians, fostering a high-performing team.
• Oversee space allocation, office layouts, and relocations to maximize efficiency.
• Collaborate with departments to assess space needs for growth and operational improvements.
• Drive sustainability initiatives and energy-efficient practices.

Reception & Hospitality

• Oversee reception desk operations, ensuring professional and courteous service.
• Manage meeting room bookings, catering arrangements, and hospitality services.
• Maintain cleanliness, organization, and readiness of reception and common areas.
• Train and mentor reception and hospitality staff to uphold company standards.

Leadership & Coordination

• Supervise and guide the reception and hospitality team, fostering a collaborative and high-performance culture.
• Monitor workflow and ensure tasks are completed efficiently and effectively.
• Assist with onboarding and training new team members.
• Promote a culture of continuous learning and professional development.

Client Relations Support

• Partner with the Client Relations Supervisor to implement client-focused initiatives.
• Provide feedback on client service operations and suggest process improvements.
• Act as a liaison between clients and internal teams, addressing concerns and resolving issues promptly.

Administrative & Operational Duties

• Maintain and update records, schedules, and operational reports.
• Oversee inventory and procurement of supplies for reception and common areas.
• Ensure adherence to company policies and procedures within the team.

Required Skills & Experience

• 2 years of supervisory experience in reception, hospitality, or office services.
• Strong interpersonal and communication skills with a client-first approach.
• Proven ability to lead and motivate a team to deliver outstanding service.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite and familiarity with scheduling software.

Preferred Skills

• Experience in a corporate or client-facing environment.
• Knowledge of office operations and administrative processes.

Key Competencies

• Leadership: Ability to guide and support team members to achieve operational goals.
• Problem-Solving: Resourcefulness in handling challenges and providing timely solutions.
• Attention to Detail: Commitment to maintaining high service standards.
• Adaptability: Ability to manage multiple tasks and adjust priorities in a dynamic environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.