Workplace Experience Director

Lead & Elevate Workplace Services Across Multiple Sites!

Are you a dynamic leader with a passion for client service and operational excellence? Do you thrive in a fast-paced, professional services environment? We’re seeking a Client Relations Director to oversee workplace services across four sites in the Charlotte region.

This is a full-time, permanent opportunity with a hybrid work schedule—starting with daily onsite presence at a client office for the first few months before transitioning to a more flexible schedule.

Why Join Us?

• Make an Impact: Lead and enhance workplace services across mailroom operations, print production, hospitality services, reception, and call center support.
• Client-Centric Role: Build and manage strong client relationships, ensuring service excellence and continuous improvement.
• Team Leadership: Oversee and develop a high-performing team, fostering a culture of professionalism, efficiency, and outstanding customer service.
• Growth & Innovation: Drive process improvements, identify efficiencies, and expand service offerings to enhance workplace experiences.

What You’ll Do:

• Serve as the primary client liaison, ensuring exceptional service delivery and customer satisfaction.
• Oversee daily operations across mailroom, print production, reception, hospitality, and call center services at multiple client sites.
• Manage service contracts, budgets, and performance metrics, ensuring full compliance with SLAs and KPIs.
• Develop and implement best practices for operational excellence, leveraging technology and process improvements.
• Lead a team of professionals, ensuring training, development, and high standards of professionalism.
• Conduct regular client reporting, site audits, and business reviews to assess service performance and identify enhancements.

What We’re Looking For:

• 5 years of leadership experience in legal, corporate, or professional services operations.
• Strong expertise in mailroom, print production, hospitality, reception, and/or call center services.
• Exceptional client relationship skills with a track record of managing service delivery across multiple sites.
• Proven ability to lead, mentor, and develop teams of 20 employees.
• Strong financial acumen, including budgeting, forecasting, and expense management.
• Proficiency in Microsoft Office Suite and experience with performance tracking tools.
• Ability to work onsite daily for the first few months, then transition to a hybrid schedule as operations stabilize.
• Willingness to travel occasionally to other client sites within the region.

Join Us & Be Part of Something Bigger!

If you’re a strategic leader with a passion for workplace operations and client service, we want to hear from you! Apply today and help us create exceptional workplace experiences in a dynamic, professional environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.