Workplace Experience Supervisor

Are you passionate about delivering exceptional service and creating seamless experiences? Forrest Solutions is seeking a dynamic Workplace Experience Supervisor to lead and inspire a team in providing top-tier office and client services. Drawing on your expertise in hospitality and service operations, you’ll be at the forefront of enhancing workplace environments, building strong client relationships, and driving operational excellence. If you thrive in a fast-paced, high-energy setting where no two days are the same, this role is your opportunity to shine. Reporting to the National Client Relations Director (CRD) and supported by local Dallas leadership, you’ll play a key role in shaping the future of workplace experience.

JOB RESPONSIBILITIES

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Relationship Management

• Manage and deliver office services for daily transactions.
• Build strong client relationships through effective oral and written communication.
• Provide timely follow-up on outstanding issues.
• Engage in analysis, decision-making, and problem resolution.
• Solicit feedback on weekly job transactions.
• Participate in monthly account reviews.
• Communicate frequently with the CRD and fellow Workplace Experience Supervisors for alignment and clarity.

Day-to-Day Operations

• Act as a working supervisor, actively supporting and leading a team of three to four members.
• Backfill and assist with workload in all service areas, including office services, print, mail, supplies, reception, hospitality services, and the file room.
• Collect and coordinate data and KPIs for operational reporting.

Operational Leadership

• Establish expertise in service functions and oversee day-to-day operations.
• Ensure workflows are updated regularly and that employees are trained on proper procedures.
• Enhance customer satisfaction through effective management of SLAs and KPIs.
• Maintain operational oversight of the team.
• Regularly evaluate, redesign, and introduce new best practices in services and technology.
• Set short- and long-term goals to drive service improvements.
• Demonstrate project management expertise in service functions.
• Ensure the site is “tour-ready,” including proper signage, updated communication boards/binders, and maintaining a clean and organized workspace.
• Collaborate with corporate and account resources for biannual operational audits.
• Track and submit data for account management reports.
• Actively participate in leadership meetings.

People Leadership

• Attract, retain, manage, develop, and motivate staff to ensure team success and employee well-being.
• Collaborate with the CRD to hire, train, and develop staff to achieve operational excellence.
• Monitor staff time and attendance, dress code compliance, communication, and departmental work.

QUALIFICATIONS

• Bachelor’s Degree required; graduate degree preferred.
• 3 years of experience in a supervisory capacity in hospitality and/or legal settings.
• Proven ability to manage long-term client relationships and satisfaction.
• Strong leadership and people management skills with experience mentoring and assessing performance.
• Proficiency in Microsoft Office and ability to utilize performance metrics and dashboards.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication and presentation skills for diverse stakeholders.
• Flexibility to adapt in a fast-paced environment and manage multiple priorities.
• Occasional overnight travel required.

Competencies

• Client-first mentality with a focus on service excellence.
• Detail-oriented with accuracy in execution.
• Ability to work under pressure and meet deadlines in a dynamic environment.
• Strong adaptability and flexibility.
• Confidentiality and professional demeanor at all times.

Equal Opportunity Employer Statement

Forrest Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.