VP of Delivery

About Forsys

Forsys is a global technology services firm providing a wide spectrum of enterprise, cloud and analytics services. It was incorporated in 2015 with an aim to provide quality services in the field of software solutions, including front, middle and back-office systems. Forsys is a team of 300 problem solvers located globally with offices in North America (US, Canada), India and extended teams in South America.

Forsys’ prime offerings are in the areas of Quote-to-cash, Customer Relationship Management & ERP Financials & Supply Chain Management. Forsys Quote-to-Cash practice helps Global customers transform Quoting, Contracts, Billing, Order Management, ECommerce and Revenue Management business processes with Industry proven solutions from Salesforce, Conga and Oracle.

*This role is open to Milpitas, CA & Austin, TX locations

The Vice President (VP) of Delivery plays a pivotal role in overseeing the delivery of technology and solutions within the Quote-to-Cash (QTC) process. Direct delivery resources of QTC practice that can be defined by industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a delivery: people management, solution & customer success.

Responsibilities

• Develop and deliver Solution and Implementation Strategies for Enterprise CPQ, CLM, Billing Implementations.
• Successfully Manage and deliver projects for QTC applications configured with Conga CPQ, CLM and Billing and Salesforce CPQ and Billing
• Building a sustainable practice for advising best practices to customers and implementation of Quote to Cash projects that caters to Conga and Salesforce QTC systems.
• Enabling New Systems/Tools in Quote to Cash Business Process and Build and mentor teams to execute the Quote to Cash projects on the new tools
• Use Industry expertise and a deep understanding of Quote to Cash business and system processes to maximize automation and process effectiveness
• Coordinate with and influence business teams to support adoption, governance, business models, and process standards
• Lead a team of global business analysts, project managers, scrum masters, solutions architects, technical architects, configuration engineers and quality assurance analysts to ensure that agile development teams are delivering on customer and business needs
• Review project plans, functional specifications and design documents to create associated test strategies, test plans, acceptance criteria and implementation timelines
• Thought leadership to inspire and influence client and internal delivery fraternity
• Exceptional business and financial acumen. Proven coach to others in developing business cases. Strong enterprise mindset. Strong understanding of hi-tech, manufacturing and healthcare industry verticals
• Travel as required by business

Leadership

• Lead and align an organization with diverse technical disciplines and global reach; experience developing/realizing a vision and multi-year strategies.
• Passion for developing talent and a culture of innovation, collaboration and engagement. Demonstrated ability to lead transformation and effectively engage stakeholders.
• Strategic and systems thinker who proactively anticipates business risks and has a strong drive for execution with a compliance focus. Balances need to create an exceptional workforce experience with the need to deliver operational efficiency.

Customer Success

• Create/execute a tactical plan in support of closing new business, delivering projects successfully, building strong customer relationships and satisfaction.
• Drive Forsys’s philosophy and support a consultative partnership and stewardship
• Establish metrics to measure client satisfaction and the impact of client experience improvement initiatives

Global Delivery Strategy & Excellence

• Demonstrated ability to lead cross-functional teams across multiple offices and time zones - Forsys has offices in US, India and extended teams in South America.
• Exceptional executive presence and strategic consulting skills. Frames communications to resonate with their audience. Deeply listens and responds with agility and resilience. Navigates complex organizational and business dynamics, including the ability to influence and partner with senior level executives.
• Passion for hiring and developing world-class talent and teams

Requirements

Deep understanding of Quote to Cash business process and functional modules including Quoting, Contract Management, Billing, Order Management, ECommerce and Revenue Management

Hands on experience with certifications in;

⦁ Conga CPQ ⦁ Conga CLM ⦁ Conga Billing

⦁ Salesforce CPQ ⦁ Salesforce Billing ⦁ Salesforce Admin & Sales Cloud

Specifications

• Around 12 years of experience in Program management with experience in customer relation and business development in a leadership role
• Minimum of 10 years of Salesforce CPQ/CLM/Oracle experience
• Exposure to ERP and application landscape and interdependencies along with understanding of data and information flows preferred
• Strong problem-solving, critical thinking, troubleshooting, and analytical skills to setup and interpret logic, data, and rule relationships
• Excellent verbal and written communication skills
• Demonstrated listening, analytical, organizational, and time management skills
• Proficiency in project management tools and methodologies as well as product management framework
• Extensive experience in risk management, with a track record of identifying and mitigating project risks
• Strong Decision making skills with ability to analyse complex information and make sound judgement
• Strong Organisational skills, with the ability to prioritise and manage multiple projects simultaneously while maintaining a focus on Strategic goals
• Demonstrated thought leadership in project delivery, with a track record of driving innovation, influencing industry trends and shaping organisational strategy

Ideal Profile: Candidates who possess a strong foundation in technology, having progressed through roles such as Developer, Analyst, Architect, Project Manager, and Delivery Manager within the CRM or ERP domain, advancing to Director or Senior Director-level positions.

Learn more at forsysinc.com