What are the responsibilities and job description for the Eligibility Specialist II (All Medicaid Services Programs) position at Forsyth County (NC)?
Note** - This position can be filled in a work against capacity at the Eligibility Specialist I classification. A work against capacity allows for the suitable candidate to obtain the required 1 year of experience by working in a lower classification. The lower classification has an hourly starting pay of $18.73. Once the requirement is met, you will become eligible for an increase in pay equivalent to that of an Eligibility Specialist II. Hourly starting pay of Eligibility Specialist II is $19.67.
- Exceptional organizational skills;
- Exceptional customer service skills;
- Ability to perform basic mathematical calculations;
- Ability to work quickly within deadlines;
- Ability to type 40 words per minute (or faster) and;
- Ability to thrive in a team-oriented environment.
This position calls for the ability to work in a fast-paced, evolving environment.
Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence
This position calls for the ability to work in a fast-paced, continuously evolving environment.
The ability to communicate with customers from diverse backgrounds Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks.
**Will consider the following qualifications as a work-against**
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiation, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.
One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.
An equivalent combination of education and experience may be considered for minimum qualification requirements.
Advanced communication skills and customer service experience are preferred.
Previous NCFAST experience preferred.
Bilingual skills (English/Spanish) are a plus.
The preferred candidate possesses a minimum of 1 year experience in Program and 1 year experience in NCFAST.
- Explains program requirements;
- Completes initial applications;
- Verifies the information obtained from clients and;
- Determines clients' eligibility.
Salary : $40,914 - $47,050
