What are the responsibilities and job description for the Sheriff's Telecommunicator Pool 2025 position at Forsyth County (NC)?
The Forsyth County Sheriff's Office is currently seeking interested candidates for the position of Telecommunicator. The successful candidate would be a highly motivated individual who can communicate effectively and multi-task and who enjoys working in a fast-paced environment with the ability to remain calm under pressure.
This position works a 12-hour day or night fixed-shift (approximately 7am - 7pm or 7pm - 7am) including rotating days off during the week and every other weekend. The position includes a mandatory on-call rotation after completion of the training phase. Shift assignments are subject to the operational needs of the agency.An employee in this class is responsible for the operation of an enhanced 911 emergency system involving a network of complex equipment while receiving and dispatching emergency and non-emergency calls.
Duties include dispatching appropriate law enforcement personnel and equipment as well as providing prearrival instructions to callers.
The employee must respond calmly and effectively in emergency situations while maintaining communication with multiple involved parties and simultaneously operating multiple reporting systems.
The position requires strong computer skills with the ability to type quickly and accurately on a computer keyboard.
Telecommunicators are in frequent direct communication with the public and must have excellent customer service skills.
Work is performed in a confined space under general supervision and is evaluated through conferences and review of operations.Sheriff's Telecommunicator are Justice Officers and must meet the following standards to be employed or certified through the North Carolina Sheriff's Education and Training Standards Commission:
- Be at least 18 years of age prior to date of hire
- Be a high school graduate or possess the equivalent GED
- Be a citizen of the United States or have naturalization certification (if applicable)
- Successfully complete and pass a comprehensive background investigation
- Must not have a prohibitive criminal history to include, but not limited to, commission or conviction of a felony or serious misdemeanor
- Successfully complete a drug screen, medical examination and psychological screening
- Be of good moral character
Additional Hiring Requirements:
- Must possess, or have the ability to obtain, a valid NC Driver's license
- Successful completion of a panel interview
- Successful completion of a Telecommunicator observational shift (spend 2-4 unpaid hours shadowing a Telecommunicator)Answers calls requesting emergency assistance; asks callers appropriate questions in determining proper response needed; verifies and obtains all needed information in order to correctly dispatch the call.
Dispatches law enforcement personnel and equipment; monitors frequency for any additional assistance.
Responds promptly to all mutual aid requests from adjoining counties; monitors calls from a large number of state and local units transmitting messages.
Operates a wide range of very complex equipment in performing the functions of the position; maintains auxiliary equipment as required.
Completes all associated paperwork accurately.
Performs related duties as assigned.
This position works a 12-hour day or night fixed-shift (approximately 7am - 7pm or 7pm - 7am) including rotating days off during the week and every other weekend. The position includes a mandatory on-call rotation after completion of the training phase. Shift assignments are subject to the operational needs of the agency.An employee in this class is responsible for the operation of an enhanced 911 emergency system involving a network of complex equipment while receiving and dispatching emergency and non-emergency calls.
Duties include dispatching appropriate law enforcement personnel and equipment as well as providing prearrival instructions to callers.
The employee must respond calmly and effectively in emergency situations while maintaining communication with multiple involved parties and simultaneously operating multiple reporting systems.
The position requires strong computer skills with the ability to type quickly and accurately on a computer keyboard.
Telecommunicators are in frequent direct communication with the public and must have excellent customer service skills.
Work is performed in a confined space under general supervision and is evaluated through conferences and review of operations.Sheriff's Telecommunicator are Justice Officers and must meet the following standards to be employed or certified through the North Carolina Sheriff's Education and Training Standards Commission:
- Be at least 18 years of age prior to date of hire
- Be a high school graduate or possess the equivalent GED
- Be a citizen of the United States or have naturalization certification (if applicable)
- Successfully complete and pass a comprehensive background investigation
- Must not have a prohibitive criminal history to include, but not limited to, commission or conviction of a felony or serious misdemeanor
- Successfully complete a drug screen, medical examination and psychological screening
- Be of good moral character
Additional Hiring Requirements:
- Must possess, or have the ability to obtain, a valid NC Driver's license
- Successful completion of a panel interview
- Successful completion of a Telecommunicator observational shift (spend 2-4 unpaid hours shadowing a Telecommunicator)Answers calls requesting emergency assistance; asks callers appropriate questions in determining proper response needed; verifies and obtains all needed information in order to correctly dispatch the call.
Dispatches law enforcement personnel and equipment; monitors frequency for any additional assistance.
Responds promptly to all mutual aid requests from adjoining counties; monitors calls from a large number of state and local units transmitting messages.
Operates a wide range of very complex equipment in performing the functions of the position; maintains auxiliary equipment as required.
Completes all associated paperwork accurately.
Performs related duties as assigned.
Salary : $42,391 - $48,750
