What are the responsibilities and job description for the Business Licensing Manager position at Forsyth County?
The purpose of this classification is to supervise daily activities of the Business License Division and to coordinate issuance of business and alcohol licenses.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise.
Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations or violations.
Consults with Director of Building & Licensing and other officials to review division operations/activities, review/resolve problems, receive advice/direction, and provide recommendations.
Supervises and coordinates processing of new alcohol and business licenses and subsequent licensure renewals/registrations.
Develops and implements long and short term plans, goals, and objectives for the division; evaluates efficiency and effectiveness of division operations, methods, procedures, and use of resources; recommends and implements improvements as needed.
Develops, updates, and implements division policies and procedures; makes recommendations regarding policies and ordinances.
Develops, submits, and implements division budget; monitors expenditures to ensure compliance with approved budget.
Reviews and approves/denies alcohol and business license applications; verifies compliance with all ordinances, regulations, and requirements; reviews applications for accuracy, completeness, and presence of any required documentation, such as state licenses or liability insurance certificates; assigns proper SIC and NAICS classification codes to each business; researches alcohol or tax records; enters data from applications into computer; prepares invoices to bill accounts; calculates fees and penalties.
Coordinates alcohol and business license renewal process; prepares applicable renewal notices and mails to businesses.
Receives moneys in payment of license fees, penalties, alcohol license cash receipts or other fees/services; records transactions, posts payments to business accounts and issues receipts; balances daily receipts, compiles bank deposits, and secures/forwards revenues as appropriate.
Responsible for the receipt, recording, processing, reporting and preparation of revenue reports for over $1.5M annually in revenue.
Coordinates appropriate actions to collect payments on problem accounts; initiates actions to collect payment for bad checks; coordinates with Sheriff’s Office for issuance of citations for past-due accounts; appears in court as required.
Issues alcohol and business license certificates and registration cards to be posted at business site; makes decisions concerning revocation or suspension of licenses as appropriate.
Reviews business records/reports to verify accurate reporting of number of employees; makes corrections as required and collects additional fees.
Works with the state, other municipalities, and other County departments to ensure businesses are properly licensed and registered.
Assists business owners and officials through the alcohol or business license process; assists property owners in obtaining special use and home occupation permits.
Supervises and performs customer service functions; provides assistance and information related to license applications, license renewals, business registrations, procedures, fees, forms, or other issues; receives and investigates complaints regarding businesses; provides interpretation of ordinances involving zoning and land use; responds to routine questions/complaints, researches problems, and initiates problem resolution.
Performs administrative tasks; prepares monthly activity reports for County Commission and Finance Department; submits division agenda requests; designs and formats documentation utilized within the division; develops spreadsheets and sets up mathematical formulas.
Prepares or completes various forms, reports, correspondence, activity reports, renewal notices, alcohol or business license certificates, registration cards, agenda requests, budget documents, performance evaluations, charts, pamphlets, handouts, or other documents.
Receives various forms, reports, correspondence, payments, license applications, insurance certificates, invoices, business records, balance sheets, bank deposit slips, revenue reports, budget reports, time sheets, attendance records, zoning maps, SIC/NAICS classification codes, policies, procedures, laws, codes, ordinances, manuals, catalogs, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, e-mail, Internet, or other computer programs; performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner.
Maintains file system of license/registration documentation and other division records; sorts/organizes documents to be filed; files documents in designated order; retrieves/replaces files; coordinates storage of records.
Maintains current computer databases of account information; updates business account information in computer records; maintains database of previous/current home occupation, professional home office, and non-conforming use businesses.
Performs research, data collection and analysis pertaining to the Business License Division; including but not limited to the alcohol ordinance, occupational tax ordinance and pawn shop ordinance.
Monitors inventory of division equipment and supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new/replacement materials.
Communicates with supervisor, employees, other departments, state/local agencies, customers, business owners, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.
Attends meetings of elected and appointed officials, participates on committees, and makes presentations as needed. Prepares and presents staff reports for applications and code modifications being considered by elected and appointed officials; responds to any questions on such agenda items and provides advice on processing such agenda items.
Maintains a comprehensive, current knowledge of applicable laws, regulations, codes, standards and guidelines; reviews new codes and changes to existing codes; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.
Assists in developing, editing, and implementing division policies, procedures, codes, or other documents; assists in writing ordinances; recommends and drafts amendments to departmental policies and County codes as appropriate.
ADDITIONAL FUNCTIONS
Performs general/clerical tasks, which may include answering telephone calls, typing documents, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
Occasionally operates a motor vehicle to conduct site visits or other work activities.
Provides assistance to other employees or departments as needed.
Performs other related duties as required.
Bachelor’s degree in Business/Public Administration, Accounting, Finance, or closely related field; supplemented by three (3) years previous experience and/or training that includes progressively responsible municipal government budgeting, management, financial management, general accounting, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license.
Salary : $79,579 - $105,442
