What are the responsibilities and job description for the Enrollment Agent position at Fort Bend Private Investigators?
Job Description
Job Description
FBPI is not only an investigations company. We have a contract with Identogo to provide the community with the services needed when obtaining a federal or state background check by capturing electronic fingerprints.
Fingerprint Technician Job Duties :
- Provide exceptional customer service to customers
- Perform essential maintenance and troubleshoot issues with fingerprinting equipment
- Verify customer identity and scan required documents into the database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in the appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet program standards.
- Create opportunities to add value for customers by upselling retail products and services.
- Adhere to all company employment policies regarding security and confidentiality to ensure applicant documents / information are safeguarded.
- Adhere to all company policies relating to Enrollment Center standards
- Represents the company in a professional and customer-oriented manner
- Successfully completes time-sensitive trainings / briefings as assigned.
Note : In addition to the Essential Functions, also performs similar work-related duties as assigned.