Case Aide

Would you like to make a difference?

Role and Responsibilities

Assist case management team in serving survivors of domestic and sexual violence while learning victim-centered, strengths-based, trauma-informed approaches. Assist with maintaining accurate client records and program surveys/questionnaires. Ensure physical, timely delivery of rental checks and program surveys/questionnaires.

· Be professional and abide by agency's core values: Service, Passion, Integrity, Respect, Innovation, and Teamwork.

· Provide crisis intervention and victim assistance information to clients and prospective clients face-to-face and over the phone, including referrals to the other victim assistance programs as appropriate.

· Accompany home visits, court, and other direct service staff.

· Conduct intake and initial casework with new clients (including safety planning, Client Service Plan, etc.) with walk-ins and appointments, as needed.

· Provide resource options.

· Conduct and keep accurate records of follow-up meetings and calls with clients.

· Coordinate and follow up with specialized service providers (e.g., case manager, counselor, career development specialist, etc.).

· Be knowledgeable of community resources.

· Serve as an advocate on behalf of clients.

· Complete accurate, updated documentation, including programs activities and maintenance of client files.

· Act as a child advocate, which includes having knowledge of child development, parenting skills, dynamics of family relationships, sensitivity to the needs of children, responding in a constructive, supportive manner to the parent and child clients in crisis, the ability to plan and implement activities for children, and knowledge of the local network of children’s services.

· Act as a legal advocate, which includes having a working knowledge of Texas laws about family violence/sexual assault, as well as the justice system’s response to family violence/sexual assault. Be familiar with legal services, resources, and procedures available to victims in each county where services are provided. Assisted clients in safety planning and re-evaluating the safety plan, identifying legal rights and options as part of their service plan.

· Have knowledge of grant objectives and goals.

· Complete timesheets and other grant-related paperwork promptly.

· Assist Case Managers and Grants Compliance/Housing staff with housing packets and home visits.

· Participate in the PAV (personal accompaniment volunteer) program on-call rotation for a full week 3 to 4 times yearly.

· Attended staff meetings and training, as requested.

· Assist with hotline/front desk coverage.

· Other duties as assigned.

Qualifications and Education Requirements

· Bilingual – English/Spanish a plus.

· Bachelor’s degree in a related field (preferred, not required) or four years client services experience in a related setting.

· Proficiency in Microsoft Office Suite.

· Clear and effective written and oral communication skills.

· Have a valid Texas Driver’s License and carry auto liability insurance as required by the State of Texas. Pass a criminal background check and drug screening.

Job Type: Full-time

Pay: $35,000.00 - $37,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $35,000 - $37,000