What are the responsibilities and job description for the Carrier Sales Representative Trainee position at Fort Freight?
Summary/Objective:
A Carrier Sales Representative Trainee is responsible for learning how to connect customer shipments with reliable carrier partners. The main objective of this role is to track, trace, and manage carrier partner relationships with constant communication. These conversations include determining carrier availability, negotiating rates based on market trends, and identifying and resolving issues. Additionally, Carrier Sales Representatives Trainee will learn how to build internal relationships to ensure team efficiency that will eventually lead into your own carrier book of business.
Duties/Responsibilities:
- Track, trace, and update all loads in transit
- Maintain quality communication with carriers to facilitate account growth and ensure
customer’s needs are met - Learn and utilize different Transportation Management Systems
- Make outbound calls to book loads with carriers
- Maintain outstanding service performance and achieve service metrics
- Build strong internal relationships with Fort Freight’s Business development team
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
- Document and follow existing standard operating processes
- Assist with problem solving by proactively getting updates from carriers
- Speak with drivers over the phone to ensure proper instructions are followed for quality service
- Source dedicated carriers for consistent lanes and future bid opportunities
- Other duties as assigned
Required Skills/Abilities:
- Bachelor’s Degree desired
- Customer service or sales experience preferred
- Enthusiasm for sales and developing carrier relationships
- Creative problem-solving skills
- Positive attitude, strong work ethic, effective organizational skills, adaptability
- Deliver independent results while also demonstrating ability to work in a team environment
- Excellent verbal and written communication skills
- Ability to multitask and prioritize at a high level
- Confident decision-making skills
- Organization and attention to detail
Why FORT?
- Be able to make an immediate impact in a rapidly growing company
- Ongoing career development and internal growth opportunities
- Exciting and energetic work environment
Benefits
- Dental Insurance
- Vision insurance
- Health Insurance
- Flexible Schedule
- Paid time off
- 401K
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Occasional after-hours and weekend work is to be expected.
