Front Desk Night Auditor

About the Role:

The Night Auditor is responsible for conducting all nightly audit-related duties while providing guest service at the hotel’s front desk. Audit responsibilities include nightly balancing duties for day’s business, daily paperwork and shift reports. While completing these duties the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and other guest inquiries. The Night Auditor is the Supervisor on Duty, for the graveyard shift. 

Minimum Qualifications:

• High School Diploma or GED is required with one (1) to three (3) years’ experience in Reservations/Front Desk. Two (2) years supervisory experience, previous data entry and multi-line telephone experience, call center or reservation department experience is helpful, Hospitality Oriented/Certifications, and Online Travel Experience/Bookings; preferred. Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles; preferred

Responsibilities:

• The Night Auditor will be responsible for securing and counting their assigned bank, processing payments, and following company policies by maintaining daily logs and records for accounting functions such as charge backs, paid outs, voids, and correction vouchers. 
• This position will work closely with the other departments by reporting guest concerns regarding the rooms, public area, restaurants or other amenities. 
• Night Auditor will be responsible for all Casino related promotions that include verifying, logging, editing and corrections. 
• Night Auditor’s will be responsible to follow instructions from management team thoroughly. 
• Ensures confidentiality of the Gaming and Hotel Operations. 
• Maintain Confidentiality of propriety and guest information; protect company assets and guest privacy. 
• Must possess telephone communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests. 
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 
• Be thoroughly familiar with hotel amenities, room rate promotions, restaurants, surrounding venues, and hotel policy to assist guests with requests for information. 
• Be responsible for their assigned safety deposit box. Including Daily Cash Deposits and log. 
• Be responsible for the Daily Check List with accountability. 
• Be able to practice adequate communication with transactions.
• Be responsible for all shift reports at shift end and provide accurate pass on

Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.