Hotel Executive Director

About the Role:

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. The Hotel Director leads the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Directly supervises all Hotel Managers and Admin. 

Assists in the direct supervision of all department employees on assigned shift. 

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• G14/S1-3 DOE: Two (2) year degree from an accredited university or college in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; two (2) years supervisory experience in the guest services, front desk, housekeeping, or related professional area.
• G15/S1-3 DOE: Bachelor Degree from an accredited University or College in Hospitality, Business Administration or related field; three (3) years or more successful supervisory experience 
• G16/S1-3 DOE: Bachelor Degree from an accredited University or College in Hotel/Restaurant Management, Hospitality, Business Administration, or other related field with four (4) years successful supervisory experience. 
• G17/S 1-3 DOE: Master Degree from an accredited University or College in Hotel/Restaurant Management, Hospitality, Business Administration, or other related field with five (5) years or more successful supervisory experience • Gaming experience preferred for each educational requirement

Responsibilities:

• Ensures that all brand standards are being maintained in each area of the property 
• Ensures all team members meet or exceed all brand requirements 
• Oversees the operation of the all Hotel departments 
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. 
• Works with Hotel Departments managers to create training programs, retention plans, and overall department goals 
• Stays readily available/approachable for all employees 
• Extends professionalism and courtesy to employees and guests at all times 
• Leads by example demonstrating accountability, self-confidence, energy and enthusiasm 
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations 
• Sets clear performance expectations • Assists team Managers with constructive coaching and counseling 
• Solicits feedback for continuous improvement 
• Keeps in regular contact with Marketing to go over player offers, advertising, and any other applicable items 
• Ensures that Hotel is getting proper exposure on hotel related booking sites 
• Must attend monthly Tribal Council meetings with Executive Management and when otherwise summoned 
• Motivates and encourages staff to solve guest related concerns 
• Provides excellent customer service by being readily available/approachable for all guests Hotel  Takes proactive approaches when dealing with guest concerns 
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them 
• Ensures onboarding for new team members are thorough and completed in a timely fashion 
• Takes proactive approaches when dealing with employee concerns and stays within the guidelines of the Employee Handbook. 
• MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

Skills:

• Strong organizational and leadership skills required.