Student Services Specialist

Position Summary:

The Student Services Specialist will assist the Registrar’s Office in providing a wide array of quality services to students. In 2024, Fort Lewis College implemented a new Student Information System (SIS), Workday Student, and this position will support existing staff in the Registrar’s Office while they continue to build best practices associated with the new SIS. Interacting professionally and effectively with prospective, current, and former students, as well as faculty and staff, the Student Services Specialist will play a key role at an important time. Responsibilities involve multiple facets of student records management and enrollment services. The duties of this position will focus on Registrar functions, but the incumbent will regularly consult with and support Admissions, Financial Aid, and Skyhawk Station (Fort Lewis College’s one-stop center). This staff member must have the ability to excel in both team and individual settings and must be adept at multi-tasking and problem-solving in a fast-paced environment. The incumbent in this position will perform a variety of student service functions and is expected to stay current with and apply federal laws and Fort Lewis College policies and procedures. This position is also expected to promote communications between the Registrar’s Office and other offices within Enrollment Management. In addition to supporting existing staff in a cross-functional role, this position is responsible for assisting students, providing them with superior service, and facilitating their academic success.

Job Description:

Essential Functions and Responsibilities 

General Support Services 

• Supports operations of the Registrar’s Office, during a large-scale student information system implementation. 

• Identifies opportunities for improvements to workflows and procedures, provides recommendations and solutions to streamline processes; investigates and resolves complex student records issues using a student information system and other software applications. 

• Plays an integral role in collaborative problem-solving with team members; cooperates with other employees in the spirit of teamwork and collegiality; interacts with co-workers and supervisors with patience, integrity, and professionalism. 

• Provides customer service to a wide variety of clients such as prospective, current, and former students, parents, staff from other offices, the general public, and external agencies/organizations. 

• Assists in answering telephones, greeting visitors, responding to emails, and works with a ticketing system (Slate Student Success) to prioritize and process requests. 

• Answers specific questions and provides general information about Fort Lewis College; helps students understand and navigate college policies and procedures. 

• Receives, interprets, analyzes, scans, and processes forms/requests submitted by students, faculty, staff, potential employers and others; monitors a variety of email boxes to ensure prompt handling. 

• Resolves issues that arise while processing forms and requests; uses sound judgement to communicate effectively and professionally with those in need of assistance. 

• Utilizes best practices for all aspects of records management and processing; applies knowledge of institutional, state, and federal regulations. 

• Protects the privacy of student records; maintains confidentiality in accordance with all applicable policies, rules, regulations, and laws, including department policies, Fort Lewis College policies, and the Family Educational Rights and Privacy Act (FERPA). 
   

Registrar and Records Management 

• Uses student records systems, databases, and applications to perform registrar functions, including course registrations/adds/drops, withdrawals, transfer credit evaluations, production of transcripts, enrollment verifications, degree certifications, grade reports, degree audits, major/minor declarations, catalog year changes, document imaging, and digital workflows. 

• Advises students and parents regarding academic policy and procedure; explains procedures and services provided by the Registrar’s Office. 

• Assists with preparation of the schedule of courses, including data entry and proofing, as needed. 

• Posts external credit such as transfer credit, study abroad, credit by examination, AP, IB, and Cambridge Credit to official academic records. 

• Processes beginning of semester course purge requests for students registered in classes for which they do not meet requirements or prerequisites. 

• Researches and provides historical course descriptions requested by alumni and representatives from other institutions. 

• Assists with creating training materials, manuals, and documenting procedures. 

• Assists with commencement/graduation-related activities. 
   

Enrollment Management 

• Assists Skyhawk Station staff with Registrar Office-related issues as they arise. Answers questions from students, faculty, staff, and advisors, and assists them in person, by videoconferencing, and by phone. 

• Resolves issues involving online course registration, holds on students’ records, prerequisites, etc; 

• Develops and uses thorough knowledge of college registration processes, registers students; processes add/drop transactions, monitors completeness and accuracy of forms, assists in the maintenance of various forms. 

• Assists with the transfer student monitoring process for students who have received financial aid and have transferred to Fort Lewis College from another institution. 

• Assists in identifying and resolving enrollment reporting issues related to changes in status for students who have received federal financial aid. 

• Processes enrollment verification requests/forms that require information related to a student’s financial aid status at Fort Lewis College. 
   

Other Duties 

• Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508. 

• Produces and remediates digitally accessible materials in accordance with FLC standards. 

• Perform other duties as assigned 
   

Required Education, Specialized Skills and Experience 

• Bachelor's degree from an accredited college or university. 

• Minimum of two (2) years experience in a professional office environment. 

• Experience using a student information system to process confidential student information. 

• Knowledge of regulations governing student privacy and educations records, including FERPA. 

• Experience in following business processes and procedures. 

• Knowledge of Microsoft Office software, including Outlook, Word, Excel, and Teams. 

• Demonstrated ability to organize and prioritize work, using judgement and working with minimal direct supervision. 

• Strong written and verbal communication skills. 

• A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities. 
   

Preferred Education, Specialized Skills and Experience 

• Two (2) or more years experience in a college or university enrollment services or advising office. 

• Experience using specialized software applications for student records management, such as Workday, Perceptive Content, and Slate Student Success. 

• Knowledge of best practices in academic records management. 
   

Reports To / Supervisory Responsibility 

This position reports to the Assistant Registrar and has no supervisory responsibilities. 

Work Environment 

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic). 

• Ability to work in a confined area. 

• Ability to sit at a computer terminal for an extended period of time. 
   

Physical Demands 

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function 

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to computer and telephone equipment 

• Specific vision abilities required by this job include close vision requirements due to computer work 

• Light to moderate lifting is required 
   

Travel 

Travel is expected to be less than 5% of the time for this position. 

FLSA Status/ Position Type/Expected Hours of Work/ and Salary Range 

• Exempt from State Classified System. 

• Paid Hourly 

• Full Time 1.0 FTE 

• Temporary- 1-year term 

• Full Year 

• Typical Work hours are Monday to Friday 8:00 am to 5:00 pm

Compensation

The salary for this position is $21.00/hour. Plus a comprehensive benefits package.

Application Process
A complete application packet includes:

• ​Cover letter addressing interest and qualifications for the position

• Resume

• Names and contact information for three current, professional references

Applications will be reviewed on a rolling basis and those received by 11:59 p.m. on 02/16/2025 will receive full consideration.

The successful candidate will be required to submit original, official college transcripts, and pass a background check. 

About Fort Lewis College:

On a sage-brushed mesa overlooking downtown Durango and the La Plata Mountains, Fort Lewis College is Southwest Colorado’s premier public undergraduate research institution. With more than half of the 3,300 students identifying as people of color, FLC’s academic programming and campus life thrive on nurturing safe, diverse spaces for intellectual exploration and helping people achieve their career goals. A Native American-serving, Non-Tribal Institution, FLC is committed to promoting economic development in neighboring tribal communities and connecting students with the education they need to be the change in the world they want to see. Degree programs span the arts, business, education, health sciences, humanities, and social and natural sciences. Coursework builds on the natural, cultural, and historical resources found around the Four Corners region. Students work closely with faculty on research projects with real-world implications. Like the mountain town it resides in, FLC promotes a culture of work-life balance for students, faculty, and staff. Skyhawks enjoy unparalleled access to a healthy outdoor lifestyle thanks to 300 days of sunshine a year and more than 300 miles of hiking and biking trails in and around Durango

Notice to Prospective Employees:
 The Fort Lewis College is required by the Clery Act of 1990 to notify prospective employees, current employees, students and applicants where to access our Campus Security Report.  The report is updated and published annually in accordance with the Higher Education Amendments of 1998, Federal Student Right-to-Know, the Federal Drug-free Schools and Campuses Act of 1989. This report contains information about:

• Fort Lewis College's alcohol and other drug policy
• Sexual assault policy
• Campus security policies
• Campus/community resources
• The Colorado Riot Offense Statute restriction on enrollment
• Where to find registered sex offender information
• Crime statistics for the previous three calendar years
• Reporting crimes

 
 The Campus Security Report can be accessed in two ways:
By going to the internet website at:   www.fortlewis.edu/AnnualSecurityReport Fort Lewis College Student Affairs Office will also provide a paper copy of the annual security report upon request.   You can reach them at (970) 247-7331.

Equal Opportunity
Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Discrimination Questions?

Office of Compliance and Community Standards
David Pirrone, Director of Compliance
165 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu

Questions about Title IX sex discrimination?    
Office of the Title IX Coordinator
Madeleine Gillman, Assistant Director of Compliance and Title IX Coordinator
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7049 mgillman@fortlewis.edu

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations
Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Salary : $21