What are the responsibilities and job description for the Part Time - Member Service Representative position at Fort McClellan Credit Union?
Come join the Fort McClellan Credit Union in our mission to foster our community by supporting financial well-being for all!
Role:
The Part-Time Member Service Representative I (PT MSR I) is a full-service liaison between the members and the Credit Union. The PT MSR I will perform transactions, open accounts, resolve issues, originate loans, and guide the lobby. In this role, the PT MSR I will be offering members a personal experience from the moment they enter the branch, to the moment they leave. This is a part-time position that will work up to 25 hours per week and be asked to travel to various credit union locations.
Essential Functions & Responsibilities:
-Accurately process financial transactions in accordance with cash-control standards and protocols (i.e. placing appropriate holds, examining checks for proper endorsements, etc.).
-Responsible for rotating branch duties, including cash transactions and new account functions.
-Support member retention and relationship expansion through regular contact with existing and potential members.
-Maintain a thorough knowledge of all credit union products and services with the understanding of their features and benefits, as well as their processes, guidelines, and procedures.
-Maintain a thorough knowledge of credit union's core software including referrals, sales and contact events, phone logs, extended information, and reports.
-Possess a good understanding of the consumer loan process, guidelines, and a complete understanding of share certificates.
-Explain consumer loan products to members, assess members' needs, and recommend loan options. Request, evaluate, and interpret credit worthiness to ensure compliance with Fort McClellan Credit Union products and services.
-Balance the branch vault, ATM, and cash machines, as necessary.
-Fill in at other branches as needed (travel required).
-Responsible for following all BSA/OFAC policies and procedures.
Nonessential Functions & Responsibilities:
-Perform other duties as assigned.
Work Environment Disclaimer:
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion.
Work Environment:
Works in a general office environment.
Physical Requirements Disclaimer:
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
-Intermittent standing, sitting, walking, bending and climbing.
-Using hands repetitively to handle, feel or operate computers and other standard office equipment.
-Reaching with hands and arms.
-Intermittent lifting and carrying up to 25 pounds.
Equal Opportunity/Affirmative Action (EEO/AA) statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Please note - submitting a resume does not guarantee any future action by Fort McClellan Credit Union.
Job Type: Part-time
Pay: From $13.79 per hour
Expected hours: 25 per week
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Anniston, AL 36207: Relocate before starting work (Required)
Work Location: In person
Salary : $1 - $14