What are the responsibilities and job description for the We-Ko-Pa Resort - Front Desk Agent position at Fort McDowell Golf Club?
ENTERPRISE: WE-KO-PA CASINO RESORT
JOB TITLE: FRONT DESK AGENT
DEPARTMENT NAME: GUEST SERVICES
REPORTS TO: Front Desk Supervisor
SALARY: DOE
POSITION STATUS: Regular Full-Time, FLSA EXEMPT
HOURS PER WEEK: 40
POSITION DESCRIPTION:
As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression.
ESSENTIAL DUTIES:
This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.
- Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.
- To create 100% guest satisfaction by providing efficient and effective front desk service.
- Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.
- Greets guests and processes hotel registration.
- Keeps current on hotel accommodations, services, and area attractions.
- Responds to customer inquiries for information.
- Arranges for services requested by the guest by working with other departments as appropriate.
- Stay current with developments in the hotel by reviewing and updating the communication log.
- Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.
- Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services.
- Makes reservations in accordance with the hotel’s yield management practices.
- Processes customer credit at check-in in accordance with hotel policy
- Identifies and records special billing instructions and notifies the Accounting.
- Obtains appropriate approvals and signatures.
- Must be able to read, write, and speak English.
- Follows hotel policy on cash banks.
- Performs other duties as required.
EDUCATION AND/OR EXPERIENCE:
- A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required.
- Or similar customer service or guest service experience in a high-service environment
- Strong guest service experience
- Strong Computer Skills
- Agyliss / Opera knowledge is preferred.
INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) w
INDIAN PREFERENCE:
Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.
