What are the responsibilities and job description for the Technology Support Assistant position at Fort Mill School District 4?
Reports to: Coordinator of Network Services
Primary Role: To increase the level of support for technology in classrooms and help promote the use of technology in the classroom.
Qualifications:
- High school diploma supplemented by at least one year of college, technical, or equivalent job experience
- Demonstrated field experience working with end-user technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation
- Experience working in an educational environment preferred
- Wide range of computer hardware and software experience in a networked environment and a willingness to learn new and emerging technologies as they are introduced to the schools
- Demonstrated ability to work with staff and students on a variety of technology tools, including productivity suites, learning applications, and web-based software
- Demonstrated strong oral and written communication skills
- Demonstrated organization skills with attention to detail
- Ability to physically lift and carry technology equipment (approximately 40 lbs.)
Performance Responsibilities:
- Provide first-response technical support, including testing and troubleshooting workstations, laptops, printers, SmartBoards, iPads, Chromebooks, audio systems, and other peripherals
- Help manage mobile devices and keep them ready for student use
- Install, test, and troubleshoot software applications, being conscious of software requirements, license restrictions, and end-user needs
- Work with other technology staff to maintain optimal network performance and security
- Participate in meetings as required, offering insight and direction to the use of technology as it relates to the district’s technology plan
- Perform other responsibilities as assigned
Terms of Employment: 195-Day Contract; Compensation from the FMSD TS5 Technology Support Staff Salary Schedule, Initial placement based on a formula considering experience and education, 7 hours per day, Full-Time. Non-Exempt.
