Front Desk Receptionist/Patient Registration

Date Update: 3/11/2025

JOB DESCRIPTION
Job Title: Front Desk Receptionist/ Department: Health Center

Patient Registration
Reports To: Patient Registration Employment Status: Full-Time

Supervisor
Exemption Status: Non-Exempt Classification: Sensitive
Supervisory Status: No Salary Minimum: DOE
Driving Classification: Valid Driver’s License Shift: 8:00 AM to 5:00 PM

Summary:

This position is in the Patient Services Section, Fort Mojave Indian Health Center, Health
Department, Mohave Valley, AZ. This position exists to systematically and efficiently process
patients through the appointment process for medical and specialty care. This individual is located at
the reception desk and is responsible to appoint patients appropriately and timely and assure that the
patient is eligible for care at this facility.

Essential Duties and Responsibilities:

The following list outlines key responsibilities for this position. Additional duties may be assigned as
needed:

• Greet all patients in a professional and courteous manner.
• Answer phones and process calls to the appropriate person or department.
• Discuss with patients to obtain pertinent patient registration information. (i.e., demographic

and insurance information and authorization to enable billing for the health care services
provided from all alternate resources, including the non-beneficiary services.

• Schedule patients with the doctors, nurse practitioners, nurses, lab and other needed

• Document the scheduling information in the computer system used for this purpose.
• Verify the patient demographic information during the scheduling process.
• Maintains, enters, updates, and verifies all alternate resources data necessary for patient

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Date Update: 3/11/2025
• Determine which add on and walk in patients may require a higher level of triage and obtain

Qualifications:

• Required: Be organized and able to manage multiple tasks in stressful situations.
• Required: Ability to communicate effectively with patients, families and staff.
• Required: Must pass a pre-employment drug test and background check.

Education/Experience:

• Required: High school diploma or GED.

Language Ability:

• Proficient in English, with the ability to communicate effectively with staff and police

Math Ability:

• Basic math skills

Reasoning Ability:

• Required: Good critical thinking skills that allow for quick assessment of patient needs.

Computer Skills:

• Required: Good computer and phone skills.

Equipment, Machinery, Tools, and Material Utilization:

• Operate computer, phones, copiers, and other office related equipment..

Certificates and Licenses:

• None.

Supervisory Responsibilities:

• None.

Physical Demands:

• Required: Ability to sit for extended period of time.
  

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Date Update: 3/11/2025
Work Environment:

• Professional

Additional Information:

The above statements describe the general nature and level of work being performed. This is not an
exhaustive list of all duties and responsibilities associated with the position. The Fort Mojave Indian
Tribe reserves the right to amend and adjust responsibilities to meet organizational and business
needs.

The Indian Preference Act will be enforced. The above statements are intended to describe the
general nature and level of the work being performed by people assigned to this work. This is not an
exhaustive list of all duties and responsibilities associated with it. The Fort Mojave Indian Tribe
reserves the right to amend and change responsibilities to meet business and organizational needs.

Employee Acknowledgment:
I acknowledge that I have received, read, and understand this job description. I understand that this
document provides a general overview of my responsibilities and that my duties may be modified as
necessary to meet the needs of the organization.

Employee Name (Print):

Employee Signature:

Date:

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