Assistant General Manager - Floral Shop

Are you a driven individual? One who is customer focused, outgoing, and energetic? Fort Myers Florist is looking for an Assistant General Manager to oversee our multistore operation in both the Fort Myers and Naples FL locations. We are interested in finding a great leader to continue to help grow sales, recruit talent and keep the cost of goods and labor in line with the benchmarks set by the company. Our business is founded on a customer obsessed mentality, a strong get it done attitude and entrepreneurial drive. We are customer obsessed and are in the business of delivering love into people’s lives every day!

We offer a highly collaborative, empowering, team-based workplace culture where all skill sets, creativity and work ethic are highly valued. Fort Myers Florist is a part of Family Flowers, America's largest family-owned florist with 30 locations in 10 states and still growing!

The Assistant General Manager will assist in overseeing daily store operations, ensuring exceptional customer service, managing a team of employees, and supporting the General Manager in achieving business goals. This role requires a strong eye for design, color, and detail, along with excellent customer service skills and great communication skills.

Key Responsibilities:

Team Leadership and Support:

• Assist in supervising and training staff, including floral designers and sales associates.
• Support the General Manager in scheduling and delegating tasks.
• Provide guidance and motivation to the team, fostering a positive work environment.
• Act as the General Manager in their absence, ensuring smooth operations.

Customer Service:

• Deliver exceptional customer service, assisting customers with floral selections and special orders.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Build lasting relationships with customers to drive loyalty and repeat business.

Floral Operations:

• Oversee the creation of floral arrangements for various occasions, ensuring quality and creativity.
• Maintain inventory, monitor stock levels, and assist with ordering flowers and supplies.
• Ensure floral products meet quality standards and are displayed attractively.

Sales and Business Goals:

• Assist in achieving sales targets and implementing promotional strategies.
• Monitor and analyze sales performance, providing input to improve profitability.
• Upsell and recommend products to enhance the customer experience.

Operational Management:

• Ensure the store is clean, organized, and visually appealing.
• Help manage the store's budget, including controlling labor and inventory costs.
• Ensure compliance with company policies, safety guidelines, and health regulations.

Administrative Duties:

• Assist with maintaining accurate records of sales, expenses, and inventory.
• Support hiring processes, including screening candidates and conducting initial interviews.
• Assist with employee timecard and payroll.
• Any other duties as assigned by the General Manager.

Physical Requirements:

• Ability to stand, bend, and lift up to 50 pounds for extended periods.
• Comfortable working in varying temperatures and handling floral tools and materials.

Family Flowers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Rotating weekends

Experience:

• Retail management: 3 years (Preferred)
• Floral Design: 1 year (Preferred)

Ability to Commute:

• Fort Myers, FL (Required)

Work Location: In person