Front Desk PM Supervisor

Description

1. Supervise Front Desk staff performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.
2. Maintain standards of guest service quality. Contribute to the profitability and the guest satisfaction perception of other hotel departments.  Increase guest satisfaction by delivering improved products through employee development, job engineering, and quality image.
3. Answer inquiries regarding hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.  Maintain records of room availability and guests' accounts. May assist in making, confirming, and canceling reservations for guests.
4. Understand and enforce hotel company credit policies.  Account for all cash and make deposits per hotel and company policies.
5. Manage the reservation function to achieve the highest possible room occupancy and average daily rate through suggestive selling by employees.
6. Ensure staff uses guest interaction skills effectively. Reward employees who meet or exceed guest expectations.
7. Address departmental-related guest complaints and ensure corrective actions are taken.
8. Assume responsibility for assigned employees in the absence of the Department Manager.  Assign work, and ensure performance of assigned employees.
9. Call off coverage for PM and Audit shits
10. Participate in the preparation of the annual department budget.
11. Other duties as assigned.

Qualifications

1. Speak clearly and listen carefully
2. Use personal judgment and specialized knowledge to assist guests.
3. Communicate effectively with a diverse range of people.
4. Adapt quickly and frequently change from one activity to another, such as typing, interviewing, and using a telephone.
5. Operate a switchboard or computer keyboard accurately.
6. Opera Cloud experience a plus