Night Auditor

Description

As a full-time Night Auditor at Fort Pontchartrain Hotel, your role will be crucial in providing exceptional guest service and overseeing operations during nighttime hours. You will be responsible for ensuring accurate revenue posting, balancing department revenues daily, and completing necessary reports. We offer competitive pay, flexible schedules, free parking, Wyndham hotel discounts, and an incentive program based on guest reviews.

Job Responsibilities:

1. Demonstrate strong customer service skills and greet guests warmly.
2. Register and assign rooms to hotel guests, providing room keys or cards as needed.
3. Conduct bookkeeping tasks, including account balancing and nightly audits.
4. Post charges for rooms, food, beverages, and other services to ledgers manually or using computer systems.
5. Calculate bills, process payments, and provide change to guests.
6. Record guest feedback or complaints and escalate issues to management when necessary.
7. Prepare the Front Office for the next shift and reset the day's operations.
8. Assist security and enforcement staff in emergency situations.
9. Adhere to company policies, safety protocols, and report any incidents or unsafe conditions to management. Maintain a clean and professional appearance.
10. Safeguard confidential information and company assets.
11. Address guest inquiries regarding hotel services, registration, and local recommendations.

Qualifications

Job Skills:

1. Proficiency in computer software, including Word, Excel, and Outlook.
2. Ability to engage in active learning and adapt to new information for effective problem-solving.
3. Strong critical thinking skills to assess and address various challenges.
4. Monitoring capabilities to evaluate performance and implement improvements.
5. Service-oriented mindset with a focus on assisting people.
6. Excellent reading comprehension of work-related documents.
7. Social perceptiveness to understand and respond to others' reactions effectively.

Job Qualifications:

Education: High school diploma or equivalent required. Experience: Customer service background with knowledge of customer needs assessment, maintaining service quality standards, and evaluating customer satisfaction levels.

If you are detail-oriented, possess strong customer service skills, and thrive in a fast-paced hospitality environment, we encourage you to apply for the Full-Time Night Audit position at Fort Pontchartrain Hotel.