Dealer

Description

Essential Job Functions:

• Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Responsible for the protection and control of the game being dealt.
• Conducts the game in accordance with the Casino’s policies and procedures, handling player transactions and notifies supervisor of any irregularities.  
• Understand and comply with established appearance standards.
• Understand and comply with the attendance policy of the casino.
• Understand and comply with the Eye-Hi-Goodbye program.
• Resolves customer disputes in accordance with authority or contact the reporting senior who may be able to solve the issue.
• Ensures compliance with all applicable regulations, laws, internal policies/procedures, and control protocols.
• Demonstrates an upbeat and outgoing demeanor while on the casino floor.
• Promotes outstanding customer relations.
• Ensures compliance with all casino and cash control policies, practices, and protocols.
• Performs other related duties as may be assigned by reporting senior. 
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Core Competencies & Equipment Knowledge:

• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
• Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
• Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
• Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
• Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, FAX machines, telephone, typewriter, and other departmental related systems.

Qualifications

Qualifications:

• High school diploma or GED preferred. Technical school or formal apprenticeship may be required.
• May require the knowledge, skills, and abilities to work with personal computers, player tracking card systems, gaming devices, safety equipment, etc. 
• Must be able to work effectively with peers, staff members, and regulatory agency personnel.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to work mathematical concepts such as probabilities and statistical inference.
• Strong written and oral communication skills required.
• Ability to solve problems and deal with a variety of situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Physical Demands & Work Environment:

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The team member is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The team member must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting.