Grill Lead

Description

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Ensure the Apache Grill is maintained in a clean and functional manner, managed in compliance with operating procedures, laws, regulations, internal policies and procedures, safety and sanitation regulations and cash control policies.
• Provide and promote outstanding guest and team member relations and maintain harmony, with effective communication and appropriate resolution of complaints and conflicts in accordance with position authority.
• Supervise Apache Grill attendants on assigned shift, ensuring team members comply with appearance and attendance standards.
• Carry out procedures, train and evaluate team members' performance level on a bi-weekly basis to ensure customer service standards are met or exceeded.
• Prepare, dish up and serves food menu items offered, according to established recipes and procedures.
• Determine work procedures, issue written and oral instructions and expedite workflow, examining work for exactness, neatness, and conformance to policies and procedures.
• Study procedures and make suggestions to the Manager to improve efficiency.
• Perform other related duties as may be assigned by reporting senior.

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations.
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning
   

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member is occasionally required to stand, walk, climb, or balance, and stoop, kneel, crouch, or crawl.  The team member must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The team member will be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

At a minimum, the selected candidate will be required to pass a background check, and drug-screening test, and obtain an Oklahoma food handler permit. The team member should have the ability to obtain an Oklahoma ABLE license.

Qualifications

Minimum Qualifications

• High school diploma or GED certificate preferred
• One-year supervisory experience, with previous hospitality experience preferred
• Ability to speak, read and write English to greet guests, comprehend requests, read menus, instructions, and other materials