Table Games Supervisor

Description

Essential Job Functions:

• Develop and Mentor FSA Tribal Members within your department. 
• Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• In concert with the Table Games Director, the Table Games Shift Manager is responsible for on- going daily operations and supervision of the department, guest services, cash control, budget oversight and interface with other departments’ team members, ensuring the department meets operational goals.
• Select, train, monitor, supervise and evaluate team members in accordance with organizational structure, policies, and procedures, ensuring all team members in the department understand and are accountable for their areas of responsibility.
• Act as a role model for team members; foster and encourage teamwork, morale, motivation, and open communication, promoting outstanding guest relations; maintain harmony among team members.
• Ensure compliance with applicable regulations, laws, internal policies and procedures, and internal controls and protocols.
• Assist in determining work procedures, prepare work schedules, and expedite workflow, assigning duties and issuing written and oral instructions.
• Study and standardize procedure to improve team member and department efficiency
• Preform other related duties as may be assigned by reporting supervisor.
• Understand and comply with the Eye, Hi, Goodbye program.

Core Competencies & Equipment Knowledge:

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.
• Maintain a neat, clean, and well – groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift.
• Understand and comply with the Eye, Hi, Goodbye program.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Ability to maintain a calm demeanor during stressful situations.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain a long-term associations based on trust.
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, fax machines, and telephone.
• Regular attendance is required.

Qualifications

Qualifications:

• Bachelor’s Degree in Casino Operations, Business Administration, or equivalent combination of education and experience.
• Five years’ experience in table games operations including dealer, supervisor and at least 2 years in a supervisory role.
• Experience with and knowledge of applicable gaming regulatory reporting and compliance requirements.
• Demonstrated experience in maintaining consistent, high quality quest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
• Proven leadership skills and customer service orientation.
• Must be able to obtain and maintain a License through the Fort Sill Apache Gaming Commission.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand for long periods of time; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate. Flashing lights from slot machines and band lighting.

At minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license. Regular attendance is required.