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Youree Call Center Customer Service Representative

Fort Sill National Bank
Shreveport, LA Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/17/2025

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https : / / www.fsnb.com / # to learn about our products, services and history spanning more than seven decades.

  • Manage inbound and outbound customer calls in a timely manner
  • Identify customers' needs and wants, do your best to clarify information
  • Research every issue and provide solutions to them
  • Recognize opportunities to upsell our products and services
  • Follow our company's communication "scripts"
  • Keep records of all conversations in our call center database in a comprehensible way
  • Follow our customer engagement strategy
  • Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements :

  • Customer service experience is a plus
  • Must have a high school degree or equivalent
  • Must be computer literate
  • Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
  • Be open to taking on additional tasks during course of employment.
  • Portray a positive company image
  • Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

    • Skills and Attributes :

  • Excellent verbal communication skills
  • Open-minded to learning and taking on new tasks and concepts
  • Cooperative with co-workers and supervisors
  • Typing skills

    • Benefits :

  • Paid Vacation
  • Paid Personal Leave
  • Medical / Dental Insurance
  • 401(k)
  • Paid Holidays
  • Supplemental Insurance
  • Paid Death Benefit

    • About FSNB :

  • Serving over 75 years
  • Family owned and managed
  • Serving Shreveport for 10 years
  • Opening a new call center in Shreveport
  • Promotes from within the company
  • Military and military family friendly

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