Finance Manager

Job Expectations:

• Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department with assigned team of employees
• Business Office Operations

o Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.

o Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers. o Cross-sell parts, accessories, and ready-to-ride products to customers.

o Establish and maintain good working relationships with several finance sources, factory and otherwise.

o Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.

o Analyze departmental activities and practices effective problem-solving techniques. o Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested. o Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations. o Submit paperwork to and obtain approval from finance sources on all finance deals. o Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.

o Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration. o Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.

o Handle all rate quotations

• Maintain a collaborative working relationship with other dealership departments o Act as a liaison to all departments in matters concerning Finance and Insurance. o Assist and support overall company policies and procedures and support the dealer’s philosophy.

o Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager

o Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.

• Customer service

o Ensure high levels of Customer Service.

o Motivate entire staff to assure quality customer service to all clients.

o Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.

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o Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.

o Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.

o Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.

o Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.

• Supervisory Responsibilities

o Maintain Company program which will ensure a 100% turnover ratio to the Business Manager or F&I department.

o Ability to make strong independent decisions and the demonstrated ability to learn quickly. o Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.

o Establish and maintain an efficient, organized, clean and professional business office Commitments

o Treat all employees and customers fairly, courteously, and with dignity.

o Be prompt and available for flexible scheduling.

o Be honest and fair in all business dealings.

o Meet or exceed sales quotas on a regular basis.

o Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues

• Qualifications & Job Requirements

o Must have the ability to get along with a wide customer base.

o Excellent communication skills and demonstrated “closing skills”.

o Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

o Computer literate with typing skills and open to learning new software and computer programs.

o Able to work effectively and courteously over the phone.

• Physical Demands

o The noise level is the work environment is occasionally loud.

o Occasionally requires the ability to balance and push a 500 – 1000 lb. motorcycle. Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• Other duties as assigned

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: One location