Application Support Specialist

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Application Support Specialist.

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY:

This position assists the university in data management of ERP systems. This position also provides escalated technical support for ERP issues. Acts as a liaison between FVSU Office of Information Technology (OIT) and University System of Georgia Information Technology Services (ITS).

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities. Assist in configuring the systems to function as desired. Troubleshoot system issues/errors. Act as a liaison between users and the vendors to resolve issues. Recommend changes as needs are identified.
• Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
• Assist with University System of Georgia, Information Technology Services (ITS), projects.
• Directly support faculty/staff/students with services provided in the OIT service catalog.
• Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
• Assist in analyzing and testing applications to support, educational and research activities of the FVSU.
• Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
• Answer customer/colleague questions regarding programs, applications and databases. Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
• Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found. Answer customer/colleague questions regarding programs and applications.
• Work closely with internal and external technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance with customer expectations.
• Provide support of the Oracle database and related tools for multiple clients.
• Review updates and patches for the Banner ERP and related 3rd party products.
• Conduct database tuning, security, backups, and optimization of the database for the Banner ERP.
• Provide troubleshooting assistance with issues related to user logins and single sign-on for Banner9.
• Provide senior technical leadership to assist clients with complex technical planning and task management for clients implementing all the Ellucian Banner products.
• Assist in Peoplesoft Financials and HCM security audits and permissions.
• Performs related or all other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in computer science, engineering or related fields required or a combination of education, specialized training, and experience equivalency will be considered as a substitute for one of the listed disciplines.
• Able to work in person. This IT position is in a 24×7 business environment and may require occasional scheduled and unscheduled work during non-business hours, including evenings and/or weekends.
• Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization.
• Team Oriented.

PREFERRED QUALIFICCATIONS

• Master's degree in computer science, information technology, or related fields.
• Experience serving as a leader and Oracle Banner expert within the IT department at a college or university.
• Experience with Peoplesoft database management and security reconciliation.
• Thorough understanding of the technical architecture of the Ellucian Banner software suite, including the latest release - Banner 9.
• Experience supporting an Oracle database environment and associated tools.
• Demonstrated experience supporting the integration and maintenance of third-party applications integrating with the Banner® ERP. Examples include Touchnet, Cashnet, Atomic, NelNet, Kronos, Webfocus, Evisions Intellecheck and learning management systems such as D2L.
• Experience with tools such as GIT, Ellucian Solution Manager (ESM), Application Navigator, Banner 9 Admin Pages and Self-Service, Jenkins Agent, and Ellucian Ethos Identity and Integration services.
• Ability to quickly and accurately troubleshoot database issues and offer effective solutions.
• A demonstrated understanding of application single sign-on for the Banner 9 release.
• Ability to manage multiple complex and time-sensitive projects simultaneously.
• Proficient in scripting languages SQL, Oracle SQL, Python, Anaconda.
• More than two years of application services support experience in a large organization, preferably in the higher education field.
• Proficiency in communicating effectively by speaking, listening and writing in a clear, thorough and timely manner using appropriate and effective communication tools and techniques is required.
• Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization is strongly preferred.
• 2 years of experience in database administration, including database design, implementation, maintenance, and troubleshooting.
• 2 years of experience in data governance, data quality management, and compliance.
• Experience with cloud-hosted applications and environments.
• Experience in developing disaster recovery and business continuity plans.
• Knowledge of data governance frameworks and best practices.
• Understanding of data security standards and practices.
• Proficiency in SQL and experience with database management systems such as Oracle Database
• Experience with data modeling, data warehousing, and ETL processes.
• Strong analytical and critical thinking skills.
• Excellent interpersonal and consultative skills.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Proven project planning and management experience.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.