What are the responsibilities and job description for the Library Worker, Customer Service position at Fort Vancouver Regional Library Business Office?
This is a great opportunity for people who have a passion for working with the public and want to make a positive impact in their communities. A typical day for a Public Services Assistant includes:
Assisting customers with questions about library services and technology
- Creating or updating customer accounts
- Shelving materials
Checking materials in and out
The ideal candidate will be flexible and have strong customer service skills and great attention to detail. This position frequently requires these physical abilities:
Lift up to 35 pounds
- Push and pull book carts and book return bins on wheels
- Bend, kneel, and reach to shelve books
Stand for extended periods of time
Please see the attached position description for a more detailed list of job duties and requirements.
Minimum Education & Experience Requirements
High School Diploma or equivalent
Six months of working with the public in a customer service setting (such as working in a retail store)
Schedule & Location
As opportunities become available, branches and schedules will be shared with those who pass the hiring process. Employees who are hired into positions are assigned predictable work schedules that do not change each week.
Pay and Benefits
Part-time positions (24 hours per week) and full-time positions (40 hours per week) offer an excellent benefits package including medical and dental insurance benefits, life insurance and accidental death and dismemberment, long term disability benefits, and Washington State PERS retirement. Employees are able to enroll in additional, voluntary life insurance, income protection plans, flexible spending accounts, and health savings accounts.
Our employees enjoy 12 paid holidays throughout the year. Vacation leave accrual starts at 11 hours per month for full-time and 6.6 hours per month for part-time; this increases over time based on years of employment. Sick leave accrual is 8 hours per month for full-time and 4.8 hours per month for part-time. We also offer other types of paid time off for situations such as jury duty, bereavement leave, severe weather, and more.
Some positions may be eligible for a 5% pay premium on top of the starting pay rate for additional language skills. To qualify for the additional pay, employees must pass a test demonstrating verbal and written fluency in languages commonly used in our communities. Examples may include, but are not limited to, Spanish, Russian, Mandarin, and American Sign Language.
Hiring Process
Please don’t wait to apply; this opportunity will be posted until a sufficient number of qualified applications have been received, usually about one week.
The process will include:
Skills Assessment - Candidates must be available in person
- Interview - Candidates must be available in person
- Reference Check
- Background Check
This process typically takes 4-6 weeks. Offers of employment for specific positions will be made as vacancies occur over the next 3-6 months.
FVRL values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, including veterans, those with disabilities, persons of color, immigrants, refugees, or those who identify as LGBTQIA . FVRL is committed to being equitable and fair in providing access to opportunities for all.
Reasonable accommodations may be made to enable individuals to apply for this position or to perform essential functions of this position. If you require reasonable accommodation in completing the application, please contact Human Resources at 360-906-5070.
Salary : $18 - $24
