What are the responsibilities and job description for the Customer Service Agent position at FORT WAYNE - ALLEN COUNTY AIRPORT AUTHORITY?
Duties and Responsibilities
-
Operates shuttle vehicle escorting customers to and from the terminal building.
-
Monitors shuttle request forms and cell phone for arriving passenger needs.
-
Upon request, will assist wheelchair passengers to the airline ticket counter and from the security exit to their vehicle.
-
Upon request, will jump start vehicles and pump-up tires.
-
Assist passengers with transport of baggage.
-
Answer questions from passengers and drivers.
-
Maintains required records and submits reports of the number of passengers assisted.
-
Assists in maintaining cleanliness of terminal area and shuttle vehicle.
-
Maintains surveillance of parking lot and reports anything unusual (e.g., vandalism, parking gate multifunction, etc).
-
Assist with special events as directed by the supervisor.
-
Assist with snow removal as directed by the supervisor.
-
Performs other duties as assigned.
Knowledge and Abilities:
- Ability to stand for upwards of 8 hours.
- Ability to work in all type of weather.
- Ability to operate motor vehicle.
- Ability to lift up to 60 pounds.
- Ability to prepare basic reports as required.
- Ability to work varied hours and work independently with minimal support.
- Ability to understand and follow oral and written directions.
- Ability to responsibly perform all job duties in compliance with safety and security requirements.
- Ability to deal courteously with the public and represent the Airport Authority in professional and friendly manner.
- Ability to establish and maintain excellent customer service and effective working relationships with management, supervisors, co-workers, tenants and the general public.
Special Requirements
- Posses and maintain a valid driver’s license.
- Pass a pre-hire drug screen and random alcohol and drug testing.
- Pass federal fingerprint based criminal history background check.
- Available for recall during non duty hours for emergencies, snow removal or other required duties.