What are the responsibilities and job description for the Operations Manager position at Fort Wayne Zoo?
The zoo is seeking a dynamic leader to manage day-to-day park operations and back of house functions, including continuing to build up the zoo’s new Warehouse and Purchasing team as well as commissioning new and future rides, attractions, and revenue opportunities.
Responsibilities: The Operations Manager assists the Director of Guest Experience in the management and review of park operations including rides, special events, team members, and public cleaning services to ensure a positive guest experience. The Operations Manager oversees the budgets, including labor and expenses, for all zoo rides, custodial services, park cleanliness, and special event setup. See www.fwzoo.com for a full job description.
Requirements: Bachelor’s degree in hospitality or related field; five years of guest service, hospitality, event logistics, or retail experience; and one year of supervisory experience are required.
Benefits: This is a full-time, exempt position requiring availability for at least a 40-hour work week year-round. Full-time benefits include Health Insurance, Life Insurance, Long-Term Disability Insurance, 403b Plan, 403b Matching, Employee Assistance Program, Paid Days Off, Paid Holidays, Paid Health & Wellness Days, and Paid Parental Leave as well as optional Dental, Vision, Life, and Pet Insurance Programs. All team members receive Employee Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs.
Application Deadline: February 5, 2025
About the Fort Wayne Zoo
The Fort Wayne Zoo is northeast Indiana’s largest tourist attraction and well-loved community treasure, welcoming more than 600,000 guests each year and consistently named as one of the nation’s Top Ten Zoos for Kids by national media outlets. The Fort Wayne Zoo team provides exceptional animal care to 1,500 animals and 200 species throughout our 40 acre campus, participating in over 60 cooperative species survival programs. The zoo is committed to engaging diverse communities in our conservation work, delivering high-quality and educational community outreach programs, building a supportive and safe team culture, creating fun and welcoming experiences for all guests, and providing animals with opportunities to thrive physically and mentally through healthcare, nutrition, and advanced behavioral husbandry programs.
Mission: Connecting kids and animals, strengthening families, and inspiring people to care.
Vision: To create future generations of nature enthusiasts through leadership in animal care, educational experiences, and conservation.
