Vending Installer/Maintenance Technician

Department: Cuyahoga Cap Labor 164010

Employment Type: Full Time

Location: North Ridgeville Maintenance Shop

Reporting To: Joshua Phillips

Compensation: $21.00 - $22.00 / hour

Description

The Operations Technician is responsible for the installation, maintenance, and repair of various vending machines, coffee equipment, and market systems, ensuring their continuous operation across multiple locations. The role involves troubleshooting malfunctioning equipment, performing preventive maintenance, and making repairs in the field while maintaining high customer satisfaction. The technician will travel in a company vehicle to service and install equipment, ensuring all tasks are completed safely and efficiently.

Key Responsibilities

• Installation and Removal: Assist in the installation and removal of vending machines, coffee equipment, and market systems (including millwork, countertops, slatwall, and equipment).
• Repairs and Troubleshooting: Diagnose, assess, and repair equipment failures, including electrical, refrigeration, Perform repairs and adjust malfunctioning parts to restore machines to working order.
• Market 24/7 Installations and Maintenance: Manage all aspects of Market 24/7 builds, including plumbing, electrical, cooler, light fixture, and millwork repairs. Ensure coffee equipment and condensing units are maintained.
• Ice Machines: Install ice machines in the field, ensuring compliance with cleaning and sanitizing procedures.
• Field Operations: Transport, install, and replace equipment at customer sites. Perform necessary field repairs and adjustments to equipment, ensuring minimal disruption to customers.
• Customer Interaction: Communicate effectively with supervisor and customers to ensure their needs are met. Respond promptly to customer service requests and resolve complaints with a focus on customer satisfaction.
• Stock Management: Oversee stock parts in the company vehicle and warehouse. Track inventory and ensure parts are replenished as needed.
• Work with Teams: Collaborate with project managers, warehouse teams, and installation teams to complete installations and repairs efficiently. Assist in preparing equipment for installations, including coffee machine setup.
• Service and Support: Provide customer service and technical support during field visits or dispatches. Work to diagnose errors, test equipment, and find solutions to issues.
• Installations and Buildouts: Install Market 24/7 builds, including setting millwork, countertops, slatwall, and installing equipment. Assist in the overall setup and configuration of new systems.
• Additional Duties: Perform other duties as assigned, including special projects or tasks related to equipment installations and repairs.
  
  

Skills, Knowledge & Expertise

High School Diploma or GED required.

• Strong mechanical aptitude and problem-solving skills.
• Ability to interpret safety rules, maintenance instructions, and procedure manuals.
• Ability to perform basic math functions such as addition, subtraction, multiplication, and division, and compute rates and percentages.
• Ability to work independently, stay focused, and manage time effectively to meet deadlines.
• Strong communication skills to effectively interact with customers and team members.
• Ability to troubleshoot and diagnose errors in a variety of systems and equipment.
• Detail-oriented with a commitment to quality service.
• Type I Refrigeration Certification (preferred).
• Regularly required to stand, walk, use hands, reach, stoop, kneel, crouch, or crawl
• Frequent lifting of up to 75-100 lbs, and pushing/pulling up to 700 lbs with equipment assistance.
• Ability to climb ladders and work in confined spaces.
• Must be comfortable working in various environmental conditions, including extreme weather.
• Must be able to travel to client sites, sometimes with overnight stays within the assigned territory.
• Specific vision abilities required, including close vision, distance vision, peripheral vision, and depth perception.
• Frequent climbing in and out of vehicles and up/down ladders.
• Must be comfortable working on equipment, from setting up to performing repairs and maintenance tasks.
• Must be willing to work extended hours, including weekends and occasional overnight travel for out-of-state repairs.
  
  

Job Benefits

We prioritize the health, wellness and work-life balance of our team members and designed our comprehensive compensation packages to reflect that.

• Full-time team members are eligible for medical, dental and vision insurance, life insurance, disability insurance, parental leave, 401(k) with company match, at-work dining perks, flexible schedules, generous PTO, and a total rewards program. Team Members can also use our inclusive employee assistance program.
• Part-time Team Members are eligible for our 401(k) with company match, at work dining perks and team members can also use our inclusive employee assistance program.
  
  

Location-specific perks may also include wellness programming, on-the-job training, corporate-hosted courses, certifications and team events.

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