Lead Retail Sales Associate

Company Description

The Fortessa Store, an upscale tableware retail establishment that delivers service excellence to restaurateurs, chefs, and foodies alike at One Loudoun is hiring full-time personnel to join the team.

As a Lead Retail Sales Associate, you plays a pivotal role in driving sales, enhancing customer experience, and building a strong, motivated team. This position serves as a key point of contact for both consumer and restaurant clients, ensuring that all interactions align with our high standards of service and expertise. In addition to sales responsibilities and daily store operations, the Sales Team Leader will manage social media efforts to strengthen brand visibility and oversee team training to ensure consistency in product knowledge and customer engagement.

Job Description

SALES & MARKETING:

SALES: 

• Assist retail and commercial customers in-store and electronically (phone/email)
• Drive new business by engaging with walk-in customers and recommending products
• Coordinate orders and in-store pickups for commercial clients

MARKETING: 

• Collaborate with Asst. Store Manager on social media content promoting products, sales, and events
• Maintain and organize store collateral and samples
• Assist with quarterly merchandising and store layout updates
• Support store and community event execution

STORE OPERATIONS: 

• Participate in daily store activities (register, sales, opening/closing)
• Maintain a clean and safe work environment
• Lead team onboarding and training for product knowledge and sales skills
• Assist with inventory management

SHIPPING & RECEIVING:

• Manage inbound deliveries, including logging and distribution when needed

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Performs other job-related duties and responsibilities as may be assigned from time to time. 

Qualifications

MINIMUM QUALIFICATIONS:

• Three - five years’ experience in a strong retail sale, customer service, or similar environment.
• High school diploma or general education degree (GED).
• Excellent time management, scheduling and organizational skills.
• Excellent follow-through and strong attention to detail.
• Ability to work independently and as a contributing team member.
• High energy and motivated self-starter who makes a positive first impression on all customer interactions.  

ESSENTIAL PHYSICAL REQUIREMENTS:

• Ability to stand for long periods of time.
• The staff member frequently is required to reach with hands and arms.  The staff member must regularly lift and/or move up to 60 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus as necessary to read a computer monitor, catalogs, orders, and customer communications, etc.
• Ability to communicate clearly both verbally and in writing, in the English language, as this is essential to communicating information to supervisors, coworkers and customers in a way that they can understand. Must be able to communicate in a knowledgeable manner on various Fortessa products/services and sell to prospective customers. 

MENTAL REQUIREMENTS:

• Ability to work under stress, interruptions and tight deadlines.
• Ability to read, analyze, and interpret print media, trade publications and websites that are in English.
• Ability to effectively establish rapport, present information, and respond to questions from supervisors, customers, and sales / store staff.
• Ability to prioritize work, solve problems, and answer questions. 

ESSENTIAL TECHNICAL SKILLS:

• Ability to operate office equipment, e-mail, computer and phone system.
• Working knowledge of Microsoft software including MS Outlook, Internet Explorer, MS Excel, PowerPoint 

INTERPERSONAL SKILLS:

• Ability to communicate and interact effectively with co-workers in order to prioritize workflow, request assistance if needed and assist others in achieving company goals.
• Results-oriented with a positive outlook.
• Reliable, persistent and determined to succeed.
• Strong communication skills with ability to understand other points of view.
• Professional and business like. 

HOURS:

• Tuesday-Saturday 10am-6:30pm

Additional Information

All your information will be kept confidential according to EEO guidelines.