What are the responsibilities and job description for the Technical Customer Success Manager position at Fortinet?
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
As a Technical Customer Success Manager, you will be an active part of the top-notch Fortinet organization, working alongside our exceptional global team of professionals in Engineering, QA, Security and Product Support. You will guide our clients through all phases of the customer journey, providing expertise and guidance to ensure that our platforms deliver maximum value to our clients.
This will involve working directly with clients to anticipate, understand, enumerate, and address their technical requests and concerns and serve as strategic advisors giving input on network and security operations as well as product functionality, technology, and implementation.
As s Technical Customer Success Manager, you will be involved in :
- Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, and integrations.
- Conducting critical conversations related to the NOC / SOC and the utilization of our products
- Establishing a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
- Sharing knowledge, ideas and experience within the team.
- Developing core competency in Fortinet product line and technologies.
We are looking for :
About Our Team :
Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions.
Why Join Us :
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000 customers around the globe.
