Technical Success Manager

Role Overview

As a Technical Success Manager, you will be an active part of the top-notch Fortinet organization, working alongside our exceptional global team of professionals in Engineering, QA, Security and Product Support. You will guide our clients through all phases of the customer journey, providing expertise and guidance to ensure that the FortiNDR Cloud platform delivers maximum value to our clients.

This will involve working directly with clients to anticipate, understand, enumerate, and address their technical requests and concerns and serve as strategic advisors giving input on security operations and incident response workflows as well as product functionality, technology, and implementation.

Responsibilities

• Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, training, integration, and technical issue resolution.
• Engage our clients on critical conversations related to network security and architecture.
• Establish a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
• Share knowledge, ideas and experience within the team.
• Develop core competency in Fortinet product line and technologies.

Requirements

• 5 years of experience with one or more of the following roles: Incident response team, Threat hunting team, Security Operations Center (SOC), Red/penetration testing team, or similar security-oriented roles
• 3 years of experience managing relationships with vendors, clients, and cross-functional teams.
• Ability to speak clearly & confidently about technology and internet concepts and interact with technical customers via email, phone and online collaboration tools.
• Bilingual candidate with English & Spanish fluency is preferred.
• Excellent analytical and problem-solving skills with a strong sense of customer commitment.
• High level of interpersonal skills.
• Experience with Security Orchestration, Automation and Response (SOAR) technology and Security Information and Event Management (SIEM) technology.
• At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
• Experience as operating systems administration, either Microsoft Windows Sever or UNIX flavors/variants.
• Experience with authentication systems such as LDAP, RADIUS, TACACS , Active Directory, Digital Certificates / PKI.
• Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
• Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
• General knowledge of Federal compliance requirements for Service Providers and Federal agencies to include, but not limited to FIPS 140-2/3, TIC 3.0, DoD STIG, CSfC, CMMC, and NIST 800-53/171/207
• Familiarity with REST APIs
• Familiarity with JSON, parsing and integrations into other structured data sets
• Industry certification such as NSE, CISSP, CEH, GCIH, etc
• A team-oriented attitude and interest in working closely with other groups in the company.
• Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.

Educational Requirements

Master's Degree preferred, Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

The US base salary range for this position is $130,000 - $160,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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