Branch Administrator

At Integrated Fire & Security Solutions (IFSS), A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time.

Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

• 2 weeks of paid vacation
• 1 week of paid sick time
• 10 Company Paid Holidays
• Other paid time off (jury duty, bereavement)
• Competitive pay
• 401k with company match
• Medical, Dental, and Vision
• Company-paid Life Insurance
• Company-paid Short-term Disability
• Supplemental Long-term Disability and Life Insurance Packages
• Legal Insurance
• Pet Insurance
• Career Advancement Opportunities

The IFSS Orlando Branch is seeking a motivated Branch Administrator to join our team. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills. This role involves managing multiple administrative and dispatching tasks, coordinating service requests, and assisting in office operations. While prior experience in security systems is beneficial, it is not required as training will be provided.

Key Responsibilities:

• Schedule and dispatch service technicians to job sites efficiently.
• Handle customer inquiries and service requests via phone and email.
• Maintain and update service records, reports, and documentation.
• Process invoices, purchase orders, and other administrative documents.
• Scan and digitally file documents.
• Communicate with vendors and manage procurement procedures.
• Receive and organize equipment deliveries (up to 25 lbs).
• Support general office operations, including correspondence and data entry.

Required Skills & Qualifications:

• Strong verbal and written communication skills (English).
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience with customer service or administrative support.
• Ability to work independently with minimal supervision.
• Basic knowledge of document handling in Adobe and Microsoft Word.
• Strong attention to detail and problem-solving skills.

Preferred Qualifications:

• Experience in dispatching or scheduling services.
• Knowledge of security systems or installation services (training provided if needed).

Personal Qualities:

• Dependable and committed to quality work.
• Strong work ethic and initiative.
• Detail-oriented and highly organized.
• Adaptable to company growth and process improvements.

Compensation:

$18.00 - $25.00 hr. depending on experience

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and climb stairs, or balance. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Fortis Fire & Safety Inc. is an EEO Employer. We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)