What are the responsibilities and job description for the Client Success Strategist position at Fortis Life Sciences?
Key Responsibilities
The Customer Care Manager will ensure exceptional customer service operations. Key responsibilities include:
- Leading customer service team members in day-to-day operations
- Taking ownership of customer issues and following problems through to resolution
- Developing best-in-class service procedures, policies, and standards
- Creating, monitoring, and analyzing Customer Experience KPIs to identify areas for improvement
- Assisting team members to validate and enter orders in SAP ERP with appropriate account coding and approvals
This role requires strong leadership skills, advanced troubleshooting abilities, and a passion for coaching and developing team members.
