Inside Sales Representative

Fortis is a global leader in life sciences and diagnostics reagents and solutions. We partner with our customers to design, validate, and manufacture solutions to solve their complex development our customers bring their innovations to market with confidence.

We are currently looking for an Inside Sales Representative for Vector Biolabs in Malvern, PA. A subsidiary of Fortis Life Sciences, Vector Biolabs specializes in custom production of recombinant adenoviral and AAV vectors for the scientific community to support development efforts for novel gene therapies.

This position will report to the Business Development Manager and be responsible for engaging with prospective and existing customers to promote and sell company products and services within the Fortis Gene Therapy portfolio. This role will also be responsible for key sales enablement activities.

Responsibilities

• Follow-up on in-bound sales inquiries, qualifying leads to determine customer needs and potential opportunities for sales conversion.
• As the first point of contact for inbound inquiries, triage client requests and collaborate with internal teams, including Application Scientists, Business Development Manager, and the Business Operations team to ensure a seamless customer experience.
• Effectively manage and track customer interactions in Salesforce, ensuring accurate and up-to-date records.
• Provide support during the sales process with the goal of driving revenue growth, increasing awareness at key accounts within the territory.
• Use data enablement tools to drive revenue growth in net new accounts and expand existing business.
• Identify customers for potential collaborations.
• Partner with marketing, business development and R&D to identify and assess potential value drivers using the existing portfolio.
• Provide feedback on market trends and competitive activity to support business strategy.
• Capture the voice of the customer by gathering client feedback and sharing data to interpret customer needs and expectations.
• Play a key role in positioning products and services based upon scientific, technical and competitive principles.
• Maintain a strong understanding of company offerings, industry trends, and customer business drivers to provide consultative sales support.
• Participate in customer visits and scientific conferences.

Qualifications & Experience

• Bachelor’s degree in life sciences or related field.
• 2 years of experience with cell and gene therapy and/or CDMO experience, or similar background.
• A minimum of 1 year of experience in inside sales, lead generation, or customer engagement roles in the life sciences.
• Proficiency in CRM software and sales tools; experience with multichannel sales approaches is a plus.
• SalesForce experience beneficial.

Knowledge, Skills and Abilities

• Self-motivated with a results-driven mindset and ability to work in a fast-paced, target-oriented environment
• Sales prospecting and lead qualification beneficial
• Customer relationship management
• Ability to analyze customer needs and provide tailored sales solutions
• Strong communication and interpersonal skills with the ability to build rapport and influence decision-making
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively within a team
• Adaptability to evolving sales strategies and market condition

Mission and Values

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE):

• Excellence - We believe in solving for root cause. No shortcuts, no “band-aids.”
• Customer First - We prioritize the experience and outcomes of our customers above all.
• Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.
• Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.
• Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.

Compensation and Benefits

Salary Range: $70,000-$78,000/year

Benefits: Fortis benefits includes a success-sharing bonus plan, medical, dental, disability, and life insurances, 401(k) plan, Paid Time Off (PTO), paid holidays, and more.

Travel Requirements: Willingness to travel at least once per quarter.