What are the responsibilities and job description for the Order Fulfillment Director position at Fortis Life Sciences?
Job Description
The Customer Care Supervisor is responsible for leading and managing Customer Care team members. This team oversees the entire order fulfillment process, provides critical support to our sales team, and ensures a seamless experience for our customers. Responsibilities include:
- Managing order entries
- Onboarding new customers
- Coordinating with production and shipping teams
- Generating product quotes
- Maintaining customer data in our SAP ERP system
This role is pivotal in owning the entire order fulfillment process in support of our sales team and our customers. The ideal candidate will lead customer service team members in day-to-day operations, take ownership of customer issues, and develop best-in-class service procedures.
