What are the responsibilities and job description for the Production Support Analyst position at Fortis Payment Systems LLC?
Job Description
Job Description
Description :
Production Support Analyst - responsibilities include support of daily, weekly and monthly production processes. Utilizing technical skills to Manage and resolve escalation tickets from various areas of the organization. Debugging and defining corrective actions along with escalations for development as necessary.
The Production Support Analyst plays an important role in our company’s day to day technical operations processes and is responsible for supporting our day-to-day production processes as well as resolving various production support tickets, which are escalated from throughout the organization, as well as identifying and resolving or escalating existing bug items in production. The role requires knowledge of various technical skill sets including SQL, AWS, .NET, API’s, Postman and others as necessary. The production support team will venture into various technical areas of the organization to help identify, resolve or escalate any given issue.
Requirements :
- Support Production Processes daily.
- Manage production support ticket prioritization and escalation.
- Identify and escalate bugs within production processes.
- Engage with business stakeholders to help resolve issues.
- Responsibly navigate production systems
- Assist with business and dev project requests as necessary.
- Contribute to new and enhanced documentation for production processes.
- Discover bugs within various products and processes.
- Design and execute systems to check for issues.
- Collaborate with internal functional departments and correspondents to resolve complex issues.
- Other duties as assigned by your manager.
REQUIRED SKILLS / ABILITIES :
PHYSICAL REQUIREMENTS :
Note : This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
