Senior Risk Investigator

Job Description

Job Description

Description :

Reports To : Director of Operations - Risk

OVERVIEW :

This role is responsible for the monitoring and investigation of credit and debit card transactions to identify fraud, credit and compliance risks associated with the payments. The Risk Investigator will also be responsible for researching, resolving, and analyzing chargeback and retrieval discrepancies to recover funds for clients.

The position plays a key role in preventing losses for customers and the business that may result from unauthorized payments activity, and for maintaining the integrity of business transactional operations.

ESSENTIAL DUTIES :

• Analyze payment data to better understand potential risks, concerns, and outcomes of decisions.
• Aggregate data from multiple sources to provide a comprehensive assessment.
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
• Collaborate with other team members to effectively analyze and present data.
• Implement, modify, and test controls to ensure targeted approval rates and corresponding losses are achieved for assigned accounts.
• Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
• Communicate material performance trends to management personnel as appropriate.
• Additional tasks as assigned by manager.

REQUIRED SKILLS / ABILITIES :

Requirements :

EDUCATION AND EXPERIENCE :

Education : High School or equivalent, associate’s or bachelor’s degree preferred

Experience : Minimum of five years of experience in merchant and / or payment experience in the financial, ISO or agent environment

Knowledge : Risk and chargeback knowledge is a plus. First Data system and ACH process experience required, Vantiv PayFac knowledge is a plus.

PHYSICAL REQUIREMENTS :

Working Conditions : This is a hybrid position. Call Center / Office environment.

Physical Activities : Occasional standing, stooping, reaching and lifting up to 25 pounds.

Physical Demands : Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.

Note : This job description is not an employment agreement or contract. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.