What are the responsibilities and job description for the Technical Operations Specialist position at Fortis Payment Systems LLC?

Job Description

Description : OVERVIEW :

The Technical Operations Specialist will provide end user support for Fortis technologies along with 3rd party technologies Fortis resells. He / She will help to integrate Fortis technologies into ISV partners software, provide troubleshooting support for these technologies and help troubleshoot integration issues. Specialists will also provide support for payment processing inquiries, assisting with transaction research, reporting and more advanced topics requiring research tickets with the payment processor. Technical Operations Specialists will also work with ISV’s directly to find solutions for our merchants and help them with integrating our technologies.

ESSENTIAL DUTIES :

Manage and maintain workload through ticket system.
Remain in call que for inbound calls.
Respond to and address emailed inquiries.
Handle technical support escalation questions and issues.
Work with development team on troubleshooting and supporting Fortis technologies.
Work with Sales Agents with integration and end user support questions.
Work with terminal manufactures on product capabilities for end user support.

Requirements :

REQUIRED SKILLS / ABILITIES :

PC literacy with strong competency in all Microsoft Office Suite programs

Possess problem solving skills

Possess the ability to be accurate with data entry

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Ability to focus

Ability to multi-task and project manage

Ability to function well in a high-paced and at times stressful environment

Ability to use independent judgment in resolving various issues

Ability to collaborate with team members and other departments

EDUCATION AND EXPERIENCE :

Education : Bachelor’s degree in computer science or equivalent work experience

Experience : Minimum of five years of help desk experience in a business-related environment, payment industry experience preferred

Knowledge : Familiarity with configuring basic network firewall options. A certification a plus

PHYSICAL REQUIREMENTS :

Working Conditions : This is a hybrid position. Call Center / Office environment.

Physical Activities : Occasional standing, stooping, reaching and lifting up to 25 pounds.

Physical Demands : Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.

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Technical Operations Specialist

What are the responsibilities and job description for the Technical Operations Specialist position at Fortis Payment Systems LLC?

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Job openings at Fortis Payment Systems LLC

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