Housekeeper

Fortis Property Management Job Description

Job Title:

Weekly Hours: 40

Department: Maintenance

Prepared by: Human Resources

Reports to: Community Manager

Date: 2/7/25

Position Overview:

The Housekeeper is responsible for the internal appearance of the assigned Community. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and every leasing consultant on the Fortis team.

Why work for us?

Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.

And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today.

Principal Duties and Responsibilities (Essential Functions**):

You work alongside a team of leasing agents in the office and maintenance technicians, groundskeepers, and a maintenance supervisor on your property, all under the direction of your property/community manager. There, your contribution to the team is specifically:

Facility Management

? Perform assigned general cleaning tasks within assigned community.

? Ensure all housekeeping requests are completed in a timely fashion.

? Uses cleaning supplies and substances in a safe and responsible manner.

? Daily communication with the Property Manager to discuss progress, follow-up, or complications regarding housekeeping activities.

? Performs other duties as assigned.

Resident Relations

? Provide superior customer service

Administration

? Maintain a professional image and attitude

? Adherence to and proper implementation of all Fortis Properties Management policies and procedures

? Knowledge of and adherence to the following:

• Fair Housing policies and procedures
• ADA policies and procedures

? Other duties as needed or required

Supervision Received:

The Housekeeper will report to the Community Manager.

Supervision Exercised:

None

Qualifications & Skills:

? Education

• High School graduate or equivalent

? Experience

• Some previous experience in housekeeping in a corporate or professional environment

? Special Skills

• Strong communication skills
• Professional image