What are the responsibilities and job description for the Lead Maintenance Technician position at Fortis Property Management?
Job Title: Lead Maintenance Technician
Department: Maintenance
Reports to: Maintenance Supervisor / Property Manager
Employment Type: Full-Time (40 hours per week)
Position Overview:
The Lead Maintenance Technician is responsible for overseeing the daily maintenance operations of the community, ensuring the property is well-maintained, safe, and functioning efficiently. This role assists the Maintenance Supervisor in supervising maintenance personnel and coordinating repair and upkeep activities while delivering superior resident service.
Why Work for Us?
At Fortis Property Management, you don’t just work for us—you work with us. We recognize that our success is built by dedicated professionals like you. We value innovation, teamwork, and leadership, and we reward hard work with a competitive commission and bonus structure, guaranteed paid time off, employee rental discounts, and opportunities for career advancement within our company.
Key Responsibilities:
Financial:
- Assist in achieving budgeted maintenance expenses.
- Support the execution of the annual maintenance budget plan.
- Monitor stock levels and advise the Maintenance Supervisor and/or Property Manager on necessary supplies and equipment purchases.
Facility Management:
- Ensure the physical condition of the community, including resident units and common areas, is maintained to company standards.
- Diagnose and resolve maintenance issues promptly, ensuring work orders are completed within the required timeframe.
- Walk the community daily to identify and address necessary repairs.
- Ensure five-day turnaround times on vacant unit preparations.
- Assist in implementing and maintaining a preventive maintenance program.
- Maintain knowledge of all utility shut-offs and emergency procedures.
- Participate in the development and execution of property improvement plans.
- Assume on-call emergency maintenance duties as scheduled.
- Ensure the maintenance shop remains organized, stocked, and operational.
Resident Relations:
- Provide exceptional customer service to residents by addressing maintenance concerns professionally and efficiently.
- Follow up on completed work orders to ensure resident satisfaction.
Staff Leadership & Administration:
- Lead by example, maintaining a professional image and attitude.
- Assist in the supervision and training of maintenance team members.
- Assign daily maintenance tasks and oversee work quality.
- Communicate regularly with the Maintenance Supervisor and Property Manager regarding progress, challenges, and priorities.
- Ensure compliance with Fair Housing, ADA, OSHA, and EPA regulations.
- Attend company-provided training sessions to enhance skills and knowledge.
- Perform additional duties as assigned.
Supervision:
- Reports To: Maintenance Supervisor and/or Property Manager.
- Supervises: May provide leadership to maintenance technicians, groundskeepers, and external contractors.
Qualifications & Skills:
Education & Experience:
- High school diploma or equivalent required.
- Vocational/Technical school or relevant certification preferred.
- Minimum of 2-3 years of property maintenance experience.
- Prior leadership experience in a maintenance setting preferred.
Technical & Specialized Skills:
- Required Certifications:
- HVAC Certification
- CPO Certification
- Proficiency in general property operations, including:
- Electrical
- Plumbing
- Appliance repair
- Safety protocols
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize tasks and manage multiple projects efficiently.
- Strong communication skills (verbal and written).
- Professional appearance and demeanor.
Equal Opportunity Employer Statement:
Fortis Property Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
