What are the responsibilities and job description for the Operational Specialist position at Fortis?
**Apply here: https://fortis.bamboohr.com/careers/32?source=aWQ9NA==**
Global Travel Consultant - Operations Specialist
Job Type: Full-time (salary), on-site
Location: Reno, NV, located at the brand new Mayberry Gardens offices
Fortis is a rapidly growing concierge travel and security firm, and we are looking for high level achievers to join our team. We value our outstanding workplace culture, which flows into our passion of caring for ultra high net worth individuals at the highest possible standard. Fortis is headquartered in Greenville, SC, with global offices in Reno, Nevada, India (Delhi and Bangalore locations), and Hong Kong.
Vision - Inspired by God’s masterful care and working for His glory, Fortis is creating a legendary level of service for secure private travel.
Values - We value welcoming challenges, caring like a 5-star concierge, bringing truth, beauty, and goodness into our corner of God’s world, setting the thermostat to joy, and believing we are just getting started.
Job Summary
The Global Travel Consultant (GTC) is the first step in our Operations career path. Consultants work daily with our ultra high net worth clients to plan and execute their ground transportation. On any given day, Consultants may find themselves organizing transportation, security services, and concierge services for some of the world's most discerning clientele.
Individuals who are successful in this role:
- Enjoy collaborative work environments
- Demonstrate flexibility in being interrupted
- Possess exceptional attention to detail, and
- Find joy in providing unparalleled customer service.
The work is incredibly varied, with no two days looking the same, and Consultants can expect to reserve and execute services all over the world. The pace of business and expected level of service are high and challenging for most people. If this sounds like an environment in which you would thrive, we would love the chance to speak with you.
Responsibilities of Our GTCs
- Apply the company mission, vision and values in your day to day work and decision making
- Spend the necessary time learning and executing the core operations of Fortis’ offering
- Work with Fortis's global network to schedule and advise on logistics and travel arrangements for primarily passengers using private aviation to travel
- Be willing to be part of a cohesive team environment where each contributes to helping others and clients when needed
- More…
Preferred Qualifications
- Bachelor’s degree, preferred
- 2 years of experience in customer service, travel-related, logistics or technology-related roles or opportunities
- Satisfactory background check.
Qualities We Like to See
- Customer service is exceptional
- Attention to detail and problem solving must be core strengths
- Willingness to initially and continually learn, listen to feedback and take ownership of your goals
- Experience in maintaining a calm and respective demeanor at all times
- Attentive and proactive in predicting needs and creating solutions
- Strong technical skills including accessing and working in multiple platforms
- Familiarity with Google Sheets, Whatsapp, and Slack preferred
- Adaptability to changes
- Striving to meet and exceed standards
- Ownership of your development and progress
Compensation & Benefits
Fortis is pleased to offer highly competitive wages, healthcare reimbursement, 401K, short and long term disability, and paid time off and holidays. Our culture is intentional and authentic, and we foster a collaborative work environment of servant-minded people, growth opportunities, and other top-notch perks.
Fortis is an equal opportunity employer.
**Apply here: https://fortis.bamboohr.com/careers/32?source=aWQ9NA==**
