System Administrator

Description

OVERVIEW:

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.

The Systems Administrator is a focused individual who is responsible for providing fast and useful technical assistance to Fortis employees and help develop new systems. 

Successful candidate will answer queries on basic through advanced technical issues and offer advice to solve them. Successful candidate will be assisting employees with computer systems, hardware and software. This role requires extensive experience working with Office365 and EntraID/AzureAD. 

ESSENTIAL DUTIES:  

• Serve as the first point of contact for employees seeking technical assistance over the phone, email or Teams

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Changing configurations, settings and permissions to fix computer issues

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs/ticket system

• Monitor and order computer equipment inventory

• Responsible for setting up new hires appropriately with the necessary equipment and access to systems.

• Responsible for offboarding and maintaining/updating employee profiles and email address changes.

• System administration department has rotating pager duty for helpdesk after-hours calls/tickets

Requirements

• Microsoft Windows Desktop Operating Systems (OSX and Linux experience a plus)
• Microsoft Office365 Tenant User Administration
• Microsoft Intune MDM hands-on
• Powershell with experience in Managing Entra/Office365 via scripting
• PC literacy with strong competency in all Microsoft Office Suite programs 
• Possess problem solving skills 
• Possess the ability/methodology to be accurate with data entry and data transformation tasks
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to diagnose and resolve basic through intermediate technical issues
• Ability to multi-task and project manage
• Ability to function well in a fast-paced and at times stressful environment
• Ability to use independent judgment in resolving various issues
• Ability to collaborate with team members and other departments

EDUCATION AND EXPERIENCE:

• Education: Associate’s or bachelor’s degree preferred in computer science or related field
• Experience: Minimum of two years of experience as a help desk technician in a business-related environment 
• Knowledge: High level knowledge of commonly used software, hardware and applications
• Preferred Certifications:
  • CompTIA Network
  • Microsoft Certified Associate/Professional
  • CISCO Certified Network Associate/Professional

PHYSICAL REQUIREMENTS:

• Working Conditions: This is an on-site        position. Call Center/Office environment.