What are the responsibilities and job description for the Underwriting Manager position at Fortis?
Description
The Underwriting Manager is primarily responsible for providing training, support, and guidance to the Underwriting and Boarding team. The Underwriting Manager is tasked with ensuring that the Underwriting and Boarding teams comply with the goals, objectives, and standards of the organization to meet SLAs. They do this by interpreting and implementing guidelines for the team. The Underwriting Manager may also assess the risk posed by a client to the company. The Underwriting Manager will oversee and ensure the teams are properly trained and understand their goals and performance requirements. This person will also work with the Director of Underwriting and Boarding on designing and implementing of policy and procedures that meet the needs of various clients, while still maintaining company profitability and acceptable loss numbers.
The major duties of the Manager of Underwriting are:
- Monitor and coach the teams responsible for the underwriting of all files presented for approval and onboarding
- Shadow and coach the Underwriters, act as the primary Underwriter for high-volume high-risk merchant accounts
- Coach the boarding team on proper setup of merchant accounts.
- Responsible for Second Concurrence for the processor on accounts with over $30M in annual volume or $1M in annual risk.
- Accept recommendations from the Risk team in additions and changes in underwriting strategies.
- Work with Director of Underwriting and Director of Risk to make overall changes to policy
- Create monthly KPI Metrics and Reporting for executive management
- Evaluate current underwriting strategies and make recommendations for change both internally and with Payment Facilitator policies and procedures
- Oversee the Payment Facilitator underwriting program
- Manage the Underwriting queue, assigning out applications to the underwriting team
- Develop and maintain department SOPs for underwriting and boarding teams.
Requirements
- Minimum five (5) years of merchant and/or payment experience in the financial, ISO, Payfac or agent environment
- Must have expert knowledge of FiServ processor systems Access One and Merchant Manager
- Must have the ability to read and analyze business financial statements
- Advanced knowledge of Card Scheme rules and regulations
- Ability to understand and make recommendations for changes to Underwriting in a dynamic fast paced environment
- Good interpersonal skills and interactions with a wide range of levels across the bank
- Good communication skills, both written and verbal
- Solid organizational and time management skills
- Sound judgment, strong problem solving and analytical skills
- High motivation and attention to detail
- Efficiency and ability to take ownership of results
- Resourceful person that can take initiative
- Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals
Computer Skills: Must have superior Microsoft office skills with a strong working knowledge of PowerPoint, Word, and Excel
Salary : $30
