What are the responsibilities and job description for the Insurance Customer Service Agent Personal/Commercial position at Fortner Insurance Agency, Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various tasks efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person with professionalism and courtesy.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle cash transactions and maintain accurate cash handling procedures.
- Resolve customer complaints and issues in a timely manner while ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in the office system.
- Collaborate with team members to improve service delivery and enhance customer experiences.
- Utilize effective phone etiquette to communicate clearly and professionally with customers.
- Assist in sales efforts by promoting products or services based on customer needs.
- Support call center operations by managing high call volumes efficiently.
Requirements
- Previous experience in customer service or a related field is preferred.
- Strong communication skills with the ability to articulate information clearly.
- abilities are a plus, enhancing communication with diverse customers.
- Proficient in cash handling and basic office software applications.
- operations is advantageous but not mandatory.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong problem-solving skills and the capacity to think critically when addressing customer needs.
- A commitment to providing outstanding customer support and fostering positive relationships.
Join our dynamic team as a Customer Service Representative where your contributions will make a difference in our customers' experiences!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Spruce Pine, NC 28777 (Required)
Work Location: In person
